grosvenor - case study 1 - all hands to the pumps

The Situation

Having delivered property services under an outsourced arrangement for the last 5 years, Grosvenor’s client, a major financial services organisation, was facing a rapidly approaching contract expiry with significant contract relationship issues, dissatisfied internal customers and the need to recreate the internal capability necessary to significantly improve service levels and portfolio management.

The challenge

Having already assisted to define, tender and negotiate the optimum service delivery and contracting model for the client organisation, Grosvenor was asked to project manage the establishment of a new outsourced contract and relationship and to project manage and deliver transition-in of the new service provider. In addition the Grosvenor team had to ensure a seamless transition-out of the existing service provider while providing advice and assistance in the development of the internal team structure, roles and responsibilities.

The project

A team of Grosvenor consultants was chosen for the project based on their detailed experience in property services, the management of complex service transitions and change management. With professional careers spanning finance and accounting, IT implementations and services outsourcing, the team was able to develop a program of interrelated projects in order to manage the technical, contractual and implementation risks of this complex and time critical organisational restructure.

The result

It is said that the crucible of shared experience forges the strongest bonds. For the Grosvenor project team and the client team, working together to achieve the timelines and manage the multiple risks of implementation, thrust them into a situation that demanded a wide set of consulting, professional and personal management skill.

The final outcome was on time and resulted in a step change in the client organisation’s capability and contact relationship with the new service provider. Cost savings were achieved in excess of expectations and the new relationships forged have ensured a solid platform for ongoing service delivery for years to come.

June 08
Grosvenor is delighted to announce the launch of a new policy and program evaluation capability.

This new practice complements our existing range of consultancy services. It will deliver real benefits to clients through the rigorous application of modern program evaluation techniques and providing practical recommendations on various aspects of program design and delivery.

Susan Garner recently joined the company to lead this practice. Susan brings to Grosvenor substantial policy and program evaluation experience from 20 years as a senior manager across Australian Government portfolios responsible for health and aging, social and human services, communications and science. She has post graduate qualifications in public policy and program evaluation and a sound working knowledge of applying qualitative and quantitative research methodologies to evaluate various government initiatives. Susan is also an active member of the ACT Committee of the Australasian Evaluation Society.

February 08
Grosvenor is delighted to have been engaged by the Chartered Institute of Purchasing and Supply Australia to deliver training across Australia and New Zealand in 2008. The courses in the program to be delivered by Grosvenor consultants includes Introduction to Procurement, Improving Procurement Skills, Effective Expediting, Category Management, Socially Responsible Procurement, Tender Evaluation and Supplier Relationship Management.

This continues Grosvenor's engagement with CIPSA during 2007 and supports our objectives of improving the skills of procurement professionals through the sharing of knowledge.