The Situation
Our client is a health service provider in metropolitan Melbourne. The ward support services were being managed at ward level and, over time, the lack of a centralized coordination function had led to rosters evolving that were more in line with the employees' needs rather than a balance of service requirements, patient outcomes and employee preferences being struck.
The challenge
With significant experience in the design of clinical support services from its history with in-house teams in the late 1990's, Grosvenor was engaged to develop a service model that optimized resources and managed costs while at the same time maintaining the level of industrial harmony present in the workplace.
The project
By designing a series of focus groups and one-to-one interviews with staff and supervisors, Grosvenor was able to develop job profiles for the various wards and gain a strong appreciation of the service outcomes required to deliver better health outcomes to the patients. Grosvenor was also able to draw on benchmarks from other relevant health services that supported the recommended option. Consideration was made for the layout of wards and the impact of new technology on job roles.
The result
Grosvenor developed a revised service structure that provided for coordinated ward support services across the hospital, better defined roles, reduced FTE numbers, team-based operations and a sample roster that accounted for the layout and infrastructure parameters. The revised model would result in a 17% reduction in overheads and a small degree of staff redundancy.
June 08
Grosvenor is delighted to announce the launch of a new policy and program evaluation capability.
This new practice complements our existing range of consultancy services. It will deliver real benefits to clients through the rigorous application of modern program evaluation techniques and providing practical recommendations on various aspects of program design and delivery.
Susan Garner recently joined the company to lead this practice. Susan brings to Grosvenor substantial policy and program evaluation experience from 20 years as a senior manager across Australian Government portfolios responsible for health and aging, social and human services, communications and science. She has post graduate qualifications in public policy and program evaluation and a sound working knowledge of applying qualitative and quantitative research methodologies to evaluate various government initiatives. Susan is also an active member of the ACT Committee of the Australasian Evaluation Society.
February 08
Grosvenor is delighted to have been engaged by the
Chartered Institute of Purchasing and Supply
Australia to deliver training across Australia and
New Zealand in 2008. The courses in the program to
be delivered by Grosvenor consultants includes
Introduction to Procurement, Improving Procurement
Skills, Effective Expediting, Category Management,
Socially Responsible Procurement, Tender Evaluation
and Supplier Relationship Management.
This continues Grosvenor's engagement with CIPSA
during 2007 and supports our objectives of improving
the skills of procurement professionals through the
sharing of knowledge.
