articles
From time to time Grosvenor is asked to contribute articles for various industry magazines on trends and better practices.
Avoiding the disappointment gap
Procurement Professional Magazine, CIPS Australia, Issue 24, April 2009
By Denis Henry
A recurring theme for many procurement staff is the erosion over time of the actual performance of their service contracts. Why is it that, despite the increasing use of robust tools and templates and the increasing proficiency of procurement staff, purchasers continue to feel dissatisfied with their contracts?
Download full article - file size 385k.
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