white papers
As leading thinkers in many industries and services, Grosvenor often participates in research and leading edge assignments. Naturally Grosvenor can only share such research where the client has agreed to allow publication of the findings. As an example, in 2006 Grosvenor lead a study tour with one of the major banks through North America exploring how in house legal counsel manage legal panels and expenditure. Some of those findings can be found in the Capability Statement for Legal Services.
Avoiding the disappointment gap
Procurement Professional Magazine, CIPS Australia, Issue 24, April 2009
By Denis Henry
A recurring theme for many procurement staff is the erosion over time of the actual performance of their service contracts. Why is it that, despite the increasing use of robust tools and templates and the increasing proficiency of procurement staff, purchasers continue to feel dissatisfied with their contracts?
Download full white paper - file size 122k.
Mapping strategy to KPIs for travel management
Published for travel related services, April 2007
By Peter Macfarlane
Many of the KPIs I have seen for travel management are just service levels. Often there is a singular focus on cost reduction and a struggle to work out how to deal with other issues...
Download full white paper - file size 87k.
Risky Business
Published for travel related services, 2007
By Michael Cotterell
Whether it’s terrorism, war, extreme weather, kidnapping, disease, civil unrest or just plain bad luck – travel is a risky business.
Download full white paper - file size 89k.