grosvenor management consulting

white papers

As leading thinkers in many industries and services, Grosvenor often participates in research and leading edge assignments. Naturally Grosvenor can only share such research where the client has agreed to allow publication of the findings. As an example, in 2006 Grosvenor lead a study tour with one of the major banks through North America exploring how in house legal counsel manage legal panels and expenditure. Some of those findings can be found in the Capability Statement for Legal Services.

Avoiding the disappointment gap

Procurement Professional Magazine, CIPS Australia, Issue 24, April 2009
By Denis Henry

A recurring theme for many procurement staff is the erosion over time of the actual performance of their service contracts. Why is it that, despite the increasing use of robust tools and templates and the increasing proficiency of procurement staff, purchasers continue to feel dissatisfied with their contracts?

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Mapping strategy to KPIs for travel management

Published for travel related services, April 2007
By Peter Macfarlane

Many of the KPIs I have seen for travel management are just service levels. Often there is a singular focus on cost reduction and a struggle to work out how to deal with other issues...

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Risky Business

Published for travel related services, 2007
By Michael Cotterell

Whether it’s terrorism, war, extreme weather, kidnapping, disease, civil unrest or just plain bad luck – travel is a risky business.

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