grosvenor - services

Program evaluation

Grosvenor approaches evaluation to ensure the design, methodology and conduct of an evaluation is ‘fit-for-purpose’. From our experience, key stakeholders adopt recommendations arising from an evaluation if they are based upon sound evidence and provide realistic and practical solutions.

As with our other assignments, we work closely with our clients at all stages of an evaluation to enable decision makers to utilise the findings and recommendations to effect real change. This is achieved by clearly defining the objectives and operational aspects of the program to be evaluated. We determine factors, such as budget, time, data, and any policy constraints which may impact on the design and conduct of the evaluation. We then tailor the evaluation methodology so as to provide the greatest validity to the findings, conclusions and recommendations overall.

While each evaluation is tailored to meet the needs of our client for a particular policy or program, the types of services we can provide include:

Policy analysis and advice
Program theory and program logic models
Program performance measurement and monitoring
Qualitative, quantitative and mixed research methods for the identification, collection and analysis of data
Economic evaluation
Evaluability assessment

Strategic Sourcing

Grosvenor is at the forefront of supporting organisations in implementing and managing highly successful outsourced relationships for the provision of complex service. The services we provide encompass the procurement of services, post implementation reviews and supporting organisations in managing the resultant contract. Services provided include:

Business cases and feasibility studies
Development of tender documentation including statement of requirements/specifications/SLAs and pricing schedules
Tender evaluation including financial evaluation and financial viability risk assessments
Contract negotiation and implementation support
Contract management training
Development of procurement policies, procedures, tools and templates
Post implementation reviews
Design and implementation of performance management and incentive regimes
Relationship management support

Business improvement

This service line encompasses all aspects of advice and support to improve operational efficiency and effectiveness. We have particular expertise in service delivery including enabling and corporate support services. We can provide support ranging from high level advice on benchmarks and best practice through to complete restructures and redesign of service delivery models.

While our services can be very wide ranging, a typical project or review would involve understanding and applying a range of factors to the proposed solutions, including:

Organisational needs
Best practice and benchmarks
Risk
Cost drivers and best value
Change management

June 08
Grosvenor is delighted to announce the launch of a new policy and program evaluation capability.

This new practice complements our existing range of consultancy services. It will deliver real benefits to clients through the rigorous application of modern program evaluation techniques and providing practical recommendations on various aspects of program design and delivery.

Susan Garner recently joined the company to lead this practice. Susan brings to Grosvenor substantial policy and program evaluation experience from 20 years as a senior manager across Australian Government portfolios responsible for health and aging, social and human services, communications and science. She has post graduate qualifications in public policy and program evaluation and a sound working knowledge of applying qualitative and quantitative research methodologies to evaluate various government initiatives. Susan is also an active member of the ACT Committee of the Australasian Evaluation Society.

February 08
Grosvenor is delighted to have been engaged by the Chartered Institute of Purchasing and Supply Australia to deliver training across Australia and New Zealand in 2008. The courses in the program to be delivered by Grosvenor consultants includes Introduction to Procurement, Improving Procurement Skills, Effective Expediting, Category Management, Socially Responsible Procurement, Tender Evaluation and Supplier Relationship Management.

This continues Grosvenor's engagement with CIPSA during 2007 and supports our objectives of improving the skills of procurement professionals through the sharing of knowledge.