Organisational Performance, Compliance and Service Delivery

Designing a governance framework for a new public sector program

Designing a governance framework for a new public sector program

Grosvenor developed a practical Probity & Governance framework including guidelines that addressed three essential elements of good governance for the Commonwealth Government Department.

Process changes speed up service delivery and reduce complaints

Process changes speed up service delivery and reduce complaints

Safety Regulator had outdated technology and systems was struggling to keep up with demand for its services and meet its own performance targets. With findings from our review, the client was able to overcome outdated technology and systems and improve performance targets.

New organisational structure facilitates collaboration and improves outcomes

New organisational structure facilitates collaboration and improves outcomes

Grosvenor enabled the Executive of the State Enforcement Agency to gain broad support for change, despite the challenging start. Our approach ensured stakeholders continued to remain committed to the change, through effective stakeholder communication and engagement.

Creating a happy high performing team through workload capacity analysis

Creating a happy high performing team through workload capacity analysis

The Commonwealth Government Agency had trouble understanding the time needed to deliver tasks. For this client, Grosvenor conducted a comprehensive process mapping exercise to develop a detailed understanding of the existing processes and the time required to complete each task.

Understanding the priorities of our Victorian veterans

Understanding the priorities of our Victorian veterans

Grosvenor delivered the Victorian veterans’ sector review to the Victorian Veterans Council (supported by the Victorian Department of Premier and Cabinet) to provide a current assessment of the Victorian veterans’ sector, and inform the Council’s strategic planning for the future.

Northern Hospice Feasibility Study

Northern Hospice Feasibility Study

Through this study, Grosvenor assessed the need for, and feasibility of, a dedicated hospice service in Launceston. This included analysis of the current, unmet and expected future demand for hospice care in Northern Tasmania, including existing hospice and palliative care services and the capacity of these services to meet the community need now and in the future.

NCPHN Development of Workforce Profile

NCPHN Development of Workforce Profile

The client had a lack of understanding of the region’s workforce in order to establish a workforce strategy. Grosvenor was able to work with the client to weaken longstanding differences and build a diverse, supportive and productive Steering Group. An inclusive and solution-driven approach empowered the Steering Group to actively contribute to the project’s final outcomes.

Organisational Review Service Delivery Strategy
Improving primary health care through evaluation

Improving primary health care through evaluation

Northern Melbourne Medicare Local (NMML) needed a comprehensive stocktake of the delivery of primary health services across their five Local Government Areas (LGAs) to inform strategic direction over the next three years. Grosvenor was engaged to conduct extensive primary care service capacity mapping and a needs assessment for the five LGAs in NMML.

Organisational Review Performance Monitoring Program Evaluation
Department of Employment | Corporate Level KPIs

Department of Employment | Corporate Level KPIs

The client required assistance in creating a complete set of effective corporate-level KPIs. Together with the Department, Grosvenor’s team was able to develop a number of internally supported KPIs that focus on mission-critical functions. Adopting a collaborative and consultative approach assisted our client’s understanding of how to develop appropriate and effective corporate-level performance indicators in line with better practice.

Performance Monitoring Process Optimisation
ACT Policing | Workforce Design

ACT Policing | Workforce Design

Two recently integrated teams lacked collaboration to meet required outcomes. Grosvenor was engaged to design a workforce structure that took into account the unique and complex culture of our client. Our workforce design solution achieved exceptional results due to our continuous focus on collaboration at each step of the project, with the objective of forming trust and confidence with the project team and affected stakeholders.

Organisational Review Process Optimisation Workforce Design
DFAT | Process Optimisation

DFAT | Process Optimisation

The client needed to improve its workflow management, and gain insights into possible management information system solutions. Grosvenor’s team was able to improve workflow management through customer-centric and practical processes as well as enhanced systems.

Organisational Review Process Optimisation
Strengthening stakeholder relationships through monitoring and evaluation

Strengthening stakeholder relationships through monitoring and evaluation

A Commonwealth Department engaged Grosvenor to develop an evaluation framework, including data collection tools, for a nationwide-initiative across a number of industry sectors. The framework aimed to achieve rigorous monitoring and evaluation activities over the life of the program.

Performance Monitoring Program Evaluation
Overcoming data inconsistencies through evaluation

Overcoming data inconsistencies through evaluation

In 2013, a Commonwealth funding initiative to improve the delivery of services across Australia through the use of digital technologies concluded. Grosvenor was engaged by the Department to conduct a final summative evaluation of the initiative to assess its achievements, outcomes and impacts as well as lessons learned for future policy development.

Program Evaluation
National health program administration review

National health program administration review

Following a crucial change to the delivery of a national health program and the imminent expiry of the current funding agreement, an Australian Government department engaged Grosvenor to conduct a review of the Program. As a result of this review, the Department is now equipped with the right information to confidently make decisions about the future administration of the Program initiative.

Organisational Review Program Evaluation