Strategy & Design

Helping improve a Regulator’s culture through a collaborative structural review

Helping improve a Regulator’s culture through a collaborative structural review

An organisation divided is an organisation that is not focused on its purpose and delivering value to the taxpayer. Worse, it is at risk of not meeting its legislative obligations because so much energy is consumed in internal power struggles, rather than to the task at hand. Grosvenor conducted consultations with all team members to gain evidence for the review and clear the air from legacy frustrations. This started the process of building commitment to a new vision for the organisation.

Designing a governance framework for a new public sector program

Designing a governance framework for a new public sector program

Grosvenor developed a practical Probity & Governance framework including guidelines that addressed three essential elements of good governance for the Commonwealth Government Department.

Process changes speed up service delivery and reduce complaints

Process changes speed up service delivery and reduce complaints

Safety Regulator had outdated technology and systems was struggling to keep up with demand for its services and meet its own performance targets. With findings from our review, the client was able to overcome outdated technology and systems and improve performance targets.

New organisational structure facilitates collaboration and improves outcomes

New organisational structure facilitates collaboration and improves outcomes

Grosvenor enabled the Executive of the State Enforcement Agency to gain broad support for change, despite the challenging start. Our approach ensured stakeholders continued to remain committed to the change, through effective stakeholder communication and engagement.

Understanding the priorities of our Victorian veterans

Understanding the priorities of our Victorian veterans

Grosvenor delivered the Victorian veterans’ sector review to the Victorian Veterans Council (supported by the Victorian Department of Premier and Cabinet) to provide a current assessment of the Victorian veterans’ sector, and inform the Council’s strategic planning for the future.

Improving primary health care through evaluation

Improving primary health care through evaluation

Northern Melbourne Medicare Local (NMML) needed a comprehensive stocktake of the delivery of primary health services across their five Local Government Areas (LGAs) to inform strategic direction over the next three years. Grosvenor was engaged to conduct extensive primary care service capacity mapping and a needs assessment for the five LGAs in NMML.

Organisational Review Performance Monitoring Program Evaluation
Department of Employment | Corporate Level KPIs

Department of Employment | Corporate Level KPIs

The client required assistance in creating a complete set of effective corporate-level KPIs. Together with the Department, Grosvenor’s team was able to develop a number of internally supported KPIs that focus on mission-critical functions. Adopting a collaborative and consultative approach assisted our client’s understanding of how to develop appropriate and effective corporate-level performance indicators in line with better practice.

Performance Monitoring Process Optimisation
ACT Policing | Workforce Design

ACT Policing | Workforce Design

Two recently integrated teams lacked collaboration to meet required outcomes. Grosvenor was engaged to design a workforce structure that took into account the unique and complex culture of our client. Our workforce design solution achieved exceptional results due to our continuous focus on collaboration at each step of the project, with the objective of forming trust and confidence with the project team and affected stakeholders.

Organisational Review Process Optimisation Workforce Design
DFAT | Process Optimisation

DFAT | Process Optimisation

The client needed to improve its workflow management, and gain insights into possible management information system solutions. Grosvenor’s team was able to improve workflow management through customer-centric and practical processes as well as enhanced systems.

Organisational Review Process Optimisation