Program Evaluation

National health program administration review

National health program administration review

Following a crucial change to the delivery of a national health program and the imminent expiry of the current funding agreement, an Australian Government department engaged Grosvenor to conduct a review of the Program. As a result of this review, the Department is now equipped with the right information to confidently make decisions about the future administration of the Program initiative.

Overcoming data inconsistencies through evaluation

Overcoming data inconsistencies through evaluation

In 2013, a Commonwealth funding initiative to improve the delivery of services across Australia through the use of digital technologies concluded. Grosvenor was engaged by the Department to conduct a final summative evaluation of the initiative to assess its achievements, outcomes and impacts as well as lessons learned for future policy development.

Strengthening stakeholder relationships through monitoring and evaluation

Strengthening stakeholder relationships through monitoring and evaluation

A Commonwealth Department engaged Grosvenor to develop an evaluation framework, including data collection tools, for a nationwide-initiative across a number of industry sectors. The framework aimed to achieve rigorous monitoring and evaluation activities over the life of the program.

Procurement and Supplier Leadership

Better contract management outcomes: A principles based framework

Better contract management outcomes: A principles based framework

Grosvenor worked with a public organisation in New South Wales to improve their contract management. Our client not only required the confidence that the organisation complies with all regulation but at the same time wanted to increase the value they receive from their contracts.We assisted our client in the implementation for a flagship contract.

Procurement transformation increased capabilities by 30%

Procurement transformation increased capabilities by 30%

The client recognised the need to establish a centre-led procurement function to adequately address business risks, legislative requirements and create better procurement outcomes. We identified the right size of the centre-led team, its roles and responsibilities during sourcing and contract management and a detailed implementation plan based on Grosvenor’s Procurement Framework.

Department of Employment | Corporate Level KPIs

Department of Employment | Corporate Level KPIs

The client required assistance in creating a complete set of effective corporate-level KPIs. Together with the Department, Grosvenor’s team was able to develop a number of internally supported KPIs that focus on mission-critical functions. Adopting a collaborative and consultative approach assisted our client’s understanding of how to develop appropriate and effective corporate-level performance indicators in line with better practice.

Organisational Performance, Compliance and Service Delivery

Department of Employment | Corporate Level KPIs

Department of Employment | Corporate Level KPIs

The client required assistance in creating a complete set of effective corporate-level KPIs. Together with the Department, Grosvenor’s team was able to develop a number of internally supported KPIs that focus on mission-critical functions. Adopting a collaborative and consultative approach assisted our client’s understanding of how to develop appropriate and effective corporate-level performance indicators in line with better practice.

ACT Policing | Workforce Design

ACT Policing | Workforce Design

Two recently integrated teams lacked collaboration to meet required outcomes. Grosvenor was engaged to design a workforce structure that took into account the unique and complex culture of our client. Our workforce design solution achieved exceptional results due to our continuous focus on collaboration at each step of the project, with the objective of forming trust and confidence with the project team and affected stakeholders.

DFAT | Process Optimisation

DFAT | Process Optimisation

The client needed to improve its workflow management, and gain insights into possible management information system solutions. Grosvenor’s team was able to improve workflow management through customer-centric and practical processes as well as enhanced systems.