Strategy & Design

A review into NSW  Digital survey plans – the Grosvenor Review

A review into NSW Digital survey plans – the Grosvenor Review

The NSW Department of Customer Service (DCS) engaged Grosvenor to conduct a review of digital survey plans. This review was part of the digital reforms process that the NSW is committed to enhancing the customer experience and survey delivery for the people and businesses of New South Wales.

Designing a governance framework for a new public sector program

Designing a governance framework for a new public sector program

Grosvenor developed a practical Probity & Governance framework including guidelines that addressed three essential elements of good governance for the Commonwealth Government Department.

New organisational structure facilitates collaboration and improves outcomes

New organisational structure facilitates collaboration and improves outcomes

Grosvenor enabled the Executive of the State Enforcement Agency to gain broad support for change, despite the challenging start. Our approach ensured stakeholders continued to remain committed to the change, through effective stakeholder communication and engagement.

Program Evaluation & Assurance

A review into NSW  Digital survey plans – the Grosvenor Review

A review into NSW Digital survey plans – the Grosvenor Review

The NSW Department of Customer Service (DCS) engaged Grosvenor to conduct a review of digital survey plans. This review was part of the digital reforms process that the NSW is committed to enhancing the customer experience and survey delivery for the people and businesses of New South Wales.

Gaining valuable insight into a grant program

Gaining valuable insight into a grant program

Our client, a NSW Government agency responsible for administering clean energy programs, had just conducted an application round for one of their $20 million grant programs. With a potential second round of applications opening imminently, our client was seeking to optimise the application and assessment process for this program.

Department of Employment | Corporate Level KPIs

Department of Employment | Corporate Level KPIs

The client required assistance in creating a complete set of effective corporate-level KPIs. Together with the Department, Grosvenor’s team was able to develop a number of internally supported KPIs that focus on mission-critical functions. Adopting a collaborative and consultative approach assisted our client’s understanding of how to develop appropriate and effective corporate-level performance indicators in line with better practice.

Workforce Capability & Health

Development of a capability framework and operating model to enable success

Development of a capability framework and operating model to enable success

We were approached by a government regulator who plays a vital role in supporting Australia to transition to a low carbon economy. The regulator was looking to develop a future-proofed capability framework, operating model and governance structure, to match the type of work they do and expanding field they operate in.

Creating a happy high performing team through workload capacity analysis

Creating a happy high performing team through workload capacity analysis

The Commonwealth Government Agency had trouble understanding the time needed to deliver tasks. For this client, Grosvenor conducted a comprehensive process mapping exercise to develop a detailed understanding of the existing processes and the time required to complete each task.

NCPHN Development of Workforce Profile

NCPHN Development of Workforce Profile

The client had a lack of understanding of the region’s workforce in order to establish a workforce strategy. Grosvenor was able to work with the client to weaken longstanding differences and build a diverse, supportive and productive Steering Group. An inclusive and solution-driven approach empowered the Steering Group to actively contribute to the project’s final outcomes.

Efficiency & Effectiveness Reviews

Understanding the priorities of our Victorian veterans

Understanding the priorities of our Victorian veterans

Grosvenor delivered the Victorian veterans’ sector review to the Victorian Veterans Council (supported by the Victorian Department of Premier and Cabinet) to provide a current assessment of the Victorian veterans’ sector, and inform the Council’s strategic planning for the future.

National health program administration review

National health program administration review

Following a crucial change to the delivery of a national health program and the imminent expiry of the current funding agreement, an Australian Government department engaged Grosvenor to conduct a review of the Program. As a result of this review, the Department is now equipped with the right information to confidently make decisions about the future administration of the Program initiative.

Gaining valuable insight into a grant program

Gaining valuable insight into a grant program

Our client, a NSW Government agency responsible for administering clean energy programs, had just conducted an application round for one of their $20 million grant programs. With a potential second round of applications opening imminently, our client was seeking to optimise the application and assessment process for this program.

Advanced Analytics

Overcoming data inconsistencies through evaluation

Overcoming data inconsistencies through evaluation

In 2013, a Commonwealth funding initiative to improve the delivery of services across Australia through the use of digital technologies concluded. Grosvenor was engaged by the Department to conduct a final summative evaluation of the initiative to assess its achievements, outcomes and impacts as well as lessons learned for future policy development.

Department of Employment | Corporate Level KPIs

Department of Employment | Corporate Level KPIs

The client required assistance in creating a complete set of effective corporate-level KPIs. Together with the Department, Grosvenor’s team was able to develop a number of internally supported KPIs that focus on mission-critical functions. Adopting a collaborative and consultative approach assisted our client’s understanding of how to develop appropriate and effective corporate-level performance indicators in line with better practice.

Using data analytics to help NCPHN design a primary healthcare workforce strategy

Using data analytics to help NCPHN design a primary healthcare workforce strategy

The North Coast Primary Healthcare Network (NCPHN) has a vision to deliver quality, accessible and coordinated primary healthcare which is responsive to the needs of the community. Grosvenor's strong understanding of the public sector and primary healthcare networks combined with our contemporary data collection, analysis and visualisation tools delivered the NCPHN an accurate profile and dynamic visualisation of its primary healthcare workforce, a single data repository and a roadmap for its future workforce strategy.