Equipping Managers and Teams with Defensible Insight and Know-how

While public sector managers face unique challenges every day, one thing binds them – the constant pressure to improve service delivery within an environment of cost reduction, doing more with less and higher expectations of accountability.

Our deep expertise gained in the public sector over 20 years makes us highly effective at assessing the situation, problems and needs of your organisation or team. You'll have access to the best possible advice and support transferred to your team and underpinned by a customised methodology that ensures genuine long-lasting results.

Client Stories


Is your organisation or team facing these challenges?

  • managers are aware of problems but are unsure of the root causes and the solutions available to address them
  • expected to do more with fewer resources
  • unable to effectively manage performance and tell a meaningful performance story
  • unsure if the organisation is compliant with government policies and expectations
  • unsure of how best to meet changing customer needs and effectively engage with stakeholders
  • are regularly held to account for their performance and value independent reassurance they are aligned with better practice
  • a need to align and deliver the organisation’s strategy

We help managers and their teams:

  • provide an independent, defensible perspective to enhance decision making capabilities
  • demonstrate a credible case for your organisation's value for money and return on public funds
  • identify bottlenecks and areas for optimisation in the service delivery including existing systems and processes
  • transition towards more agile service delivery models and processes to complete critical activities faster
  • engage with stakeholders in productive conversations and maximise stakeholder value
  • ensure compliance with government policies and expectations
  • enhance delivery partnerships
  • cut costs and reduce duplication and business risks
  • achieve a superior customer experience and service

We do this by:

  • identifying opportunities for improvement by providing practical advice
  • benchmarking against better practice service delivery models giving you access to proven solutions applied by other comparable organisations and the private sector
  • optimising business processes and systems in line with better practice with the end user in mind
  • leveraging opportunities for digitisation and systems integration
  • establishing comprehensive performance monitoring and reporting frameworks at all levels of the organisation
  • implementing new or improving existing governance mechanisms

Our Consulting Services

Process Optimisation

In the face of continuous changes in the external environment and increasing customer expectations, process optimisation helps you to achieve:

  • greater productivity
  • reduced duplication and costs
  • greater alignment with new ways of working in today’s digital age to achieve optimum results
  • improved business processes focused on outcomes and with the end-user in mind
  • deliver an improved customer experience
Read Client Stories

Organisational Structure & Service Design

The foundation for achieving your strategies and adopting a customer-centric mindset is firmly anchored in your organisation's service design and structure.

Our team are highly experienced at:

  • designing and reviewing complex service delivery models
  • drawing insights from better practices and comparable organisations to identify options and improvements
  • providing practical advice to help you quickly realise improved cultural, efficiency and customer value
Read Client Stories

Performance & Compliance

The public sector is under increasing pressure to accurately report on its performance and substantiate its contribution to the Australian public both internally and externally. Existing governance frameworks and reporting structures regularly struggle to support fast, evidence-based decision making whilst ensuring compliance with legislation and policy.

Our performance and compliance services are designed to:

  • interpret policy requirements and government expectations to build a culture of integrity and compliance
  • enhance decision-making capabilities
  • strengthening accountability and transparency
  • help you effectively engage with internal and external stakeholders
Read Client Stories


Managing performance of intangible policy objectives

Many policy interventions are difficult to measure in terms of their impact on for example, the health of society, social cohesion, industry growth or change in community behaviour to name just a few.

What it takes to successfully establish your primary health care workforce profile

A comprehensive profile of the primary health care workforce in your region is an essential input for effective workforce planning. But compiling the necessary data and keeping it up to date is easier said than done!

6 reasons why evaluation is a great opportunity for program managers

While program evaluation might seem a little scary, it actually presents a raft of exciting opportunities for program managers to showcase the successes of their programs and ensure that their teams are performing to its full potential

The Change Journey

The public sector exists in an atmosphere dominated by change. Regular changes to policy, rapid development of information and knowledge management capabilities and increasing expectations of the public enforce the notion that change is an inherent characteristic of public sector organisations.