Organisational Review

Find practical, innovative ways to
improve program performance and service delivery.

While public sector managers face unique problems every day, one thing binds them. The constant pressure to improve.

Grosvenor’s Organisational Review consultants have the skills, deep public sector experience and seniority to manage the conflicting needs and agendas of each program.

Our two decades of experience helping clients in local, state and commonwealth government organisations have enabled us to answer some of their most pressing questions, including:

  • how do other organisations and sectors do this?”
  • are we performing in line with industry standards”?
  • how can we increase productivity without damaging workplace culture?”
  • how do we ensure compliance with new regulations and policies?”
  • how can we best meet changing customer needs?”
  • how can we make things simpler and easier for ourselves and our customers?”

Read on for an overview of our services, and how we’ve helped our clients improve their program outcomes and service delivery.

Alternatively, contact Adam O’Brien who leads our Organisational Review practice.



Independent review

Your challenge: You have identified a problem, but are unsure of what is causing it. You have made some assumptions, but need an independent perspective to increase clarity and make the case for change.

Grosvenor’s consultants provide a sensitive, clear and unbiased perspective on your situation. We are used to navigating complex programs and service delivery models, engaging stakeholders in productive conversations, drawing new insights from expansive program data and reporting, and independently forming a fair view.

We see reviews as a way to diligently and respectfully consider what is occurring, what could be done better and how outcomes could be improved.

Whether you are benchmarking your performance, determining whether your responsibilities can be outsourced, or you’re looking to achieve your outcomes with fewer resources, we will bring a robust methodology designed to deliver you a clear, defensible perspective.

Get an unbiased perspective on your situation today. Contact us.

Or read more at:

- Client stories

- Resources

Program and service delivery improvement

Your challenge: You know you can do things better and that you’re expected to do so, but you’re not sure where to start, or how to ensure that the implemented changes will deliver results.

Ever-bigger responsibilities, smaller budgets and greater workloads are the norm now. Managers just don’t have the time or resources to identify and implement improvements under these pressures.

Grosvenor works with managers and their teams to identify the most simple and practical ways their programs can be improved.

Over two decades, we’ve helped our public service clients to improve frameworks, design program and service delivery models, simplify processes, improve performance outcomes and develop defensible cases for change.

Grosvenor knows the difference between what looks good on paper, and what will actually perform in practice. We stand by our recommendations and will support you from inception through to implementation.

Unsure how to improve program performance or simplify service delivery? We can help. 

Or read more at:

- Client stories

- Resources

Our clients are some of the biggest organisations in Australia requiring assistance with service delivery, accommodation planning and project management.

 

Related Projects

National health program administration review
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National health program administration review

Northern Hospice Feasibility Study
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Northern Hospice Feasibility Study

Understanding the priorities of our Victorian veterans
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Understanding the priorities of our Victorian veterans

Creating a happy high performing team through workload capacity analysis
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Creating a happy high performing team through workload capacity analysis