digital transformation

A review into NSW Digital survey plans – the Grosvenor Review

The NSW Department of Customer Service (DCS) engaged Grosvenor to conduct a review of digital survey plans. This review was part of the digital reforms process that the NSW is committed to enhancing the customer experience and survey delivery for the people and businesses of New South Wales.

How our client identified 11% savings per year using advanced spend levers

Our client, a medium sized utility, required help with the identification of savings and implementation strategies for each category of spend. Our research, revealed that the four spend levers Pay Less, Buy Less, Buy Cheaper and Buy Smarter, can be a great start to identifying savings.