Operating Models for modern transformative Corporate Services
Building better governance - a DIY Toolkit
How do you drive employee engagement? By crafting challenges
You didn’t win your budget bid – what now?
If your budget is not approved it's important to take constructive steps to understand why it was rejected and what actions can be taken next. Here are some next steps you could consider.
Internal Audit Evaluation
So, is it time to evaluate your internal audit function? The answer is a resounding yes. In a landscape fraught with complexities and uncertainties, a robust internal audit function isn't a luxury—it's a necessity.
Building Better Governance – a DIY Toolkit
The Grosvenor Better Governance DIY Toolkit is an easy to use, logical toolkit of guidance and practical checklists to ensure conformance and compliance while driving performance.
DIY Program Evaluation Kit
This kit was produced to give Program Managers an easy to read and understand guide. We explain the principles while walking you through an example program that demonstrates how to apply the techniques in practice
DIY M&E: A step-by-step monitoring and evaluation framework guide
An integral part of understanding how well your program has performed is having a monitoring and evaluation framework (M&E framework) and applying it to the specific context of your program.
Checklist for Evaluation Planning
The Evaluation Planning Checklist serves as a practical tool that summarises and organises the various aspects that should be considered when establishing a sound and structured program evaluation.
Template for Monitoring and Evaluation Framework
An easy to use, interactive, fill it in as you go, template to help you develop your M&E Framework.
What is the best operating model for your Corporate Services function?
Corporate Services functions are responsible for delivering vital infrastructure and services that enable performance of their organisation’s core business functions. They play a crucial role in ensuring that the organisation’s workforce is trained, retained and supported, financial operations are sound, legal and compliance issues are managed, technology systems are functional and secure, and marketing and communications efforts are effective.
What is an Operating Model?
An Operating Model is the blueprint of how an organisation runs its business operations to achieve its strategic objectives and priorities. But why is it important to articulate your Operating Model?
The Grosvenor Better Practice Governance Model
Traditionally, governance is described and measured only in terms of structural elements. Our model contains structural elements and enabling elements that must work together for optimal governance to be achieved and sustainable.
What is program evaluation?
But for many of us, the art of program evaluation can seem a bit of a mystery. What is it and what is it for? More importantly, how do I do it well?
What should my sample size be?
It is very easy to say you need to ‘collect data from a sample’, but what does this really mean? How many people should you be engaging with to collect something meaningful? Question no more! We’ve put together some quick and easy ‘rules of engagement’ to help you understand what your sample size needs to be.
Evaluation Capacity and Culture
Building evaluation culture is all about shaping the way an organisation thinks and talks about evaluation as a key component to improvement and innovation. Our evaluation maturity model has 10 segments we believe each organization needs to focus on to uplift overall evaluation capability and maturity. The model can be used as a guide in identifying the priority areas to focus on in building evaluation culture and maturity.
Do the ends justify the means?
And, from now on, with each instance where you feel bending the rules might be necessary, stop, and think…’Could this decision or action I am about to take lead to other decisions or actions others will take? And, if that same decision or action was taken a number of times, or applied to different situations what might the knock-on effect be?
Rethinking how to apply M&E frameworks
Monitoring and evaluation (M&E) frameworks are often seen as tools for assessing the success of specific programs or projects. But what if we told you that M&E could be used to transform your entire organisation and achieve your goals on a much larger scale?
AI in the public sector – 5 benefits and 5 limitations
While there are significant potential benefits of AI for the public sector, there is also a need to proceed with caution where human judgement cannot be replicated (at this point in time) and where there is a lack of quality data.
9 ways to assess your program’s performance
If you're a program manager for a government entity, you may be spending a lot of your time trying to figure out how to assess your program’s performance in accordance with your organisation’s governance, performance and accountability rules or guidelines.
Six tips to understanding and measuring policy impact
While we’d argue that there has been a marked improvement in the measurement of program and service impacts, challenges still remain when it comes to policy. How to effectively measure the impacts of policy work is a challenging question being faced by evaluators and performance management experts.
Making the most of your community voice
It is no secret that social programs are all about the community – whether designing, delivering or evaluating a program we’re all working to improve the lives of, or outcomes for, populations in a particular area or sector. In recognition of this, it is critical that the views of program stakeholders are captured at all stages of the program lifecycle.
How to put evaluation results into action: Prioritise for maximum impact
The way evaluators develop, test and present recommendations has a huge impact on how improvements will finally manifest (if at all). Good recommendations and improvement opportunities identified during an evaluation are those that can be put into action. To maximise the impact and value of each evaluation, it is critical that program managers aren’t left asking ‘what next’ once the final report is delivered.
Grosvenor has developed a capability framework that can be used to review and assess the evaluative culture of any organisation, learn how you can benefit using our capability model by downloading our guide.
Breaking bad news
By their nature, program evaluations seek to determine if a program is working. Which means that, in reality, the answers are not always going to be positive.
Monitoring and evaluation: Step by Step Guide
Use this guide to kick start the development of your M&E framework.
You won your budget bid. Now it’s time to start planning.
By following these steps, you can ensure that your approved budget is effectively utilised and managed to achieve your program or project outcomes.
Public Sector Insights
Advanced Spend Analytics to Drive Procurement Reform – A Webinar
Watch our Procurement lead, Dr. Stefan Gassner talks through our work with a past client of ours, City of Sydney, around ‘advanced spend analytics to drive procurement reform’.
Predictive policy: the new frontier in government
It is a reality that businesses are increasingly using predictive analytics to achieve their outcomes – in marketing, pricing strategies and improving operations. Likewise, governments are also turning to data and AI to develop more timely, targeted and relevant policy for citizens. The increase in data-driven decision making and predictive analytics is palpable.
Why your benchmarking project will fail
Benchmarking can offer meaningful insights into relative performance and help identify learnings for improvement. So why do so many organisations fail at this important activity?
What it takes to successfully establish your primary health care workforce profile
A comprehensive profile of the primary health care workforce in your region is an essential input for effective workforce planning. But compiling the necessary data and keeping it up to date is easier said than done!
How to design evaluation questionnaires to gather meaningful data
Poorly designed Program Evaluation questionnaires can lead to wasted time and erode stakeholder confidence. Worse, they can result in faulty data, which can lead to flawed decision-making and have serious impacts on the outcome of a program. This guide will help you appraise your evaluation questionnaires and ensure you’re collecting the right data to truly measure the success of your program.
Tool for clarifying outcomes and determining data requirements
This tool is intended for: ‘unpacking’ program objectives or outcomes and determining the data requirements for monitoring and evaluation of the program against its outcomes. The tool can be used to focus on just one, or both, of the aims described above.
No data, no problem
In the ideal evaluation world, an evaluation occurs in the context of a beautifully planned and executed monitoring and evaluation framework. You have time and resources and oodles of beautiful, relevant, high quality data to inform your evaluation…… But who lives in this ideal world? Oftentimes, you are notified late of the requirement, there’s a tight budget and timeframe, and for the final kicker…. you have no data.
How is your program going… really? Performance monitoring
Monitoring and managing the performance of a program is an integral part of program management. This blog helps you identify the factors you need to consider when developing a performance management framework.
Your Corporate Plan is important, but so are your Business Plans!
Divisional and Branch level Business Plans are not currently a regulatory requirement within the Commonwealth, but this does not mean that they are not important. Such plans are critical to tell an organisations complete and sound performance story.
Is your Corporate Plan compliant with PGPA Rule 16EA? Use this Corporate Plan Compliance Checklist
Is your Corporate Plan compliant with PGPA Rule 16EA (Performance measures for Commonwealth entities) and better practice? To assist you in your assessment, we have provided a selection of Grosvenor’s better practice criteria for Section 16EA in an interactive document.
The Corporate Plan writing season has arrived!
Reviewing your Corporate Plan may not be at the top of your priority list or at least not something welcomed with open arms.
But now is the time to write/overhaul your Corporate Plan and make it fit-for-purpose for 2022/2023. This will not only help you meet regulatory requirements, but also bring it to the next maturity level of your organisation’s performance culture and management capabilities.
Reflecting on the lessons from crisis management and rapid recovery
There are many different types of crises: natural and human-made disasters, political scandals, terrorism attacks, commercial collapses, global health emergencies. Some crises arrive swiftly, undetected, catching us off-guard. Others we can see coming from a long way off, yet are powerless to avoid them.
The Change Journey
The public sector exists in an atmosphere dominated by change. Regular changes to policy, rapid development of information and knowledge management capabilities and increasing expectations of the public enforce the notion that change is an inherent characteristic of public sector organisations.
Why your benchmarking project will fail
Benchmarking can offer meaningful insights into relative performance and help identify learnings for improvement. So why do so many organisations fail at this important activity?
Could my organisation benefit from outsourcing?
Many organisations are facing this, sometimes controversial, question right now. For example, the Federal Department of Human Services is, very publicly, trying to grapple with this question in testing opportunities for outsourcing some or all of its back-of-house processing and payment functions.
Observations of Private Sector Success for Public Sector Property Managers
More and more, large private sector organisations are making the successful change to flexible workplaces, providing Public Sector property managers with compelling case studies on how to improve the effectiveness of their own workspaces
The key to effective stakeholder engagement
Every day, organisations communicate with a wide range of internal and external stakeholders in every aspect of their operations. However, when analysing our clients’ stakeholder engagement approaches, it becomes evident that efforts to engage with stakeholders often occur in an ad-hoc and rather visceral manner.
How to craft KPIs that boost Service Provider Performance
I’m not sure if my service contractor is really doing what they say they’re doing.”, “How do I prove the success of my service contract?”, “What options do I have to enhance my service provider’s performance?” Sound familiar?
Program logic templates
A program logic is simply a graphical portrayal of your theory that is succinct and easy to understand. Your program logic can take the form of words, diagrams, tables, or a combination of all three. Program logics are often (but not always) captured in one page, and are typically divided into inputs, outputs and outcomes.
Organisational evaluation plan template
This template is intended to capture the evaluation requirements across an organisation each year or over a period of years.
Tool for clarifying outcomes and determining data requirements
This tool is intended for: ‘unpacking’ program objectives or outcomes and determining the data requirements for monitoring and evaluation of the program against its outcomes. The tool can be used to focus on just one, or both, of the aims described above.
How is your program going… really? Performance monitoring
Monitoring and managing the performance of a program is an integral part of program management. This blog helps you identify the factors you need to consider when developing a performance management framework.
9 ways to assess your program’s performance
If you’re a program manager for a government entity, you may be spending a lot of your time trying to figure out how to assess your program’s performance in accordance with your organisation’s governance, performance and accountability rules or guidelines.
Managing performance of intangible policy objectives
Many policy interventions are difficult to measure in terms of their impact on for example, the health of society, social cohesion, industry growth or change in community behaviour to name just a few.
10 excuses not to evaluate your program
Announcing an evaluation requirement generates two kinds of responses: enthusiastic, embracing the opportunity to recognise achievements or resistant and full of excuses
How to avoid a negative performance audit
You can easily avoid a negative performance audit finding through a little bit of preparation and effort. Not only will this save you from a negative audit finding, but there are other spin offs too.
Evaluating AI-enabled programs
We need to understand how the technology works, not only to evaluate it, but to be part of the ethical safeguards surrounding its proper use.
5 signs you are ready to evaluate
Are you ready to evaluate? These are the five questions that you need to ask yourself to assess whether you are ready to evaluate: What – What is the background and context of the program and what will be the use of information and evaluation outcomes? Why – Why are you conducting the evaluation and why this point in time? How – Will this be an internal or external evaluation and what time and resources will you need? When – What are the timeframes for conducting the evaluation activities including milestones and deliverables? You – Do you have the right…
Designing rigorous M&E Frameworks in less than a week
How to design a M&E Framework in a few days
Template for Monitoring and Evaluation Framework
An easy to use, interactive, fill it in as you go, template to help you develop your M&E Framework.
Monitoring and Evaluation Framework Template
The Grosvenor Monitoring and Evaluation Template document outlines the key factors to take into account when performing M&E activities.
Evaluation Capacity and Culture
Building evaluation culture is all about shaping the way an organisation thinks and talks about evaluation as a key component to improvement and innovation. Our evaluation maturity model has 10 segments we believe each organization needs to focus on to uplift overall evaluation capability and maturity. The model can be used as a guide in identifying the priority areas to focus on in building evaluation culture and maturity.
What should my sample size be?
It is very easy to say you need to ‘collect data from a sample’, but what does this really mean? How many people should you be engaging with to collect something meaningful? Question no more! We’ve put together some quick and easy ‘rules of engagement’ to help you understand what your sample size needs to be.
Six tips to help you adapt to the new program management environment
Regardless of whether you’ve just inherited a program, established something new or are trying to work out where your program fits in this new environment, we’re here to help you break it down.
Six tips to understanding and measuring policy impact
While we’d argue that there has been a marked improvement in the measurement of program and service impacts, challenges still remain when it comes to policy. How to effectively measure the impacts of policy work is a challenging question being faced by evaluators and performance management experts.
Making the most of your community voice
It is no secret that social programs are all about the community – whether designing, delivering or evaluating a program we’re all working to improve the lives of, or outcomes for, populations in a particular area or sector. In recognition of this, it is critical that the views of program stakeholders are captured at all stages of the program lifecycle.
How to put evaluation results into action: Prioritise for maximum impact
The way evaluators develop, test and present recommendations has a huge impact on how improvements will finally manifest (if at all). Good recommendations and improvement opportunities identified during an evaluation are those that can be put into action. To maximise the impact and value of each evaluation, it is critical that program managers aren’t left asking ‘what next’ once the final report is delivered.
How to put evaluation results into action: Plan and communicate for maximum impact
Improvement opportunities are only useful if you know what to do with them – both evaluators and program managers must have clarity around how each recommendation and improvement can, or should, be implemented.
How to put evaluation results into action: Encourage the use of findings beyond the final report
It’s easy to fall into the trap of thinking the evaluators’ job is over once the final report is submitted. In terms of the adoption of improvement opportunities and application of findings, this is basically akin to an evaluator saying “Over to you now! Good luck!”. The evaluator’s job is not over once the final report is submitted!
Grosvenor has developed a capability framework that can be used to review and assess the evaluative culture of any organisation, learn how you can benefit using our capability model by downloading our guide.
What is negative program theory and why should you use it?
Most people developing their program logics and program theory focus almost exclusively on how the targeted outcomes can be achieved.
Preparation is key to communicating in a crisis
As the world faces a crisis the likes of which we’ve never had to encounter on this scale, we are reminded yet again of the importance of good communication at times like these.
Predictive policy: the new frontier in government
It is a reality that businesses are increasingly using predictive analytics to achieve their outcomes – in marketing, pricing strategies and improving operations. Likewise, governments are also turning to data and AI to develop more timely, targeted and relevant policy for citizens. The increase in data-driven decision making and predictive analytics is palpable.
Making the tough decisions about your program – nobody likes a dilemma!
How will decisions get made? Who is ultimately responsible? There’s a lot to think about. Fortunately, there are multiple things you can do to simplify and bring clarity to this process, ensuring that your decision making is both efficient and effective (it’s a win-win!).
Four building blocks for a people-centric government
Program managers know that focussing on customers and effective stakeholder engagement are key to great policy and program delivery. But there are often organisational barriers to implementing effective participatory processes.
The highs and lows of program management – it’s a rollercoaster!
Unless you’re exceptionally lucky, you’ve probably realised that life sometimes doesn’t go to plan. The same is true of Program Management – no matter how well you plan you’re likely to experience both highs and lows along the way.
Where are you in the program lifecycle?
Being asked to manage a new, or existing, program can seem overwhelming. To help you navigate the world of program management, Grosvenor Public Sector Advisory has developed a series of articles to break down the key activities and tasks you can implement to make your life easier.
Are you prepared for the workforce of the future?
“Tracking, monitoring and managing the skills and capabilities of the workforce can be problematic, especially with a view to positioning the workforce for the nature and types of future work.”Do any of the five statements below sound familiar in your agency? If so, you are not alone. Most government agencies are grappling with these exact problems when trying to address the future of work.
Breaking bad news
By their nature, program evaluations seek to determine if a program is working. Which means that, in reality, the answers are not always going to be positive.
What is program evaluation?
But for many of us, the art of program evaluation can seem a bit of a mystery. What is it and what is it for? More importantly, how do I do it well?
DIY M&E: A step-by-step monitoring and evaluation framework guide
An integral part of understanding how well your program has performed is having a monitoring and evaluation framework (M&E framework) and applying it to the specific context of your program.
DIY Program Evaluation Kit
This kit was produced to give Program Managers an easy to read and understand guide. We explain the principles while walking you through an example program that demonstrates how to apply the techniques in practice
The key to effective stakeholder engagement
Every day, organisations communicate with a wide range of internal and external stakeholders in every aspect of their operations. However, when analysing our clients’ stakeholder engagement approaches, it becomes evident that efforts to engage with stakeholders often occur in an ad-hoc and rather visceral manner.
Types of program evaluation
Program evaluation can be confusing. Not only are there different types of program evaluation, but different people use different terms to mean different things – or the same thing! (As if there wasn’t enough confusion already!)
Tools for planning program evaluation: Evaluation Framework
One of the most important tools you will come across in program evaluation is an evaluation plan. Put simply, an evaluation plan is the step-by-step project plan for a specific evaluation project.
Program logic templates
A program logic is simply a graphical portrayal of your theory that is succinct and easy to understand. Your program logic can take the form of words, diagrams, tables, or a combination of all three. Program logics are often (but not always) captured in one page, and are typically divided into inputs, outputs and outcomes.
Organisational evaluation plan template
This template is intended to capture the evaluation requirements across an organisation each year or over a period of years.
Monitoring and evaluation: Step by Step Guide
Use this guide to kick start the development of your M&E framework.
How to design evaluation questionnaires to gather meaningful data
Poorly designed Program Evaluation questionnaires can lead to wasted time and erode stakeholder confidence. Worse, they can result in faulty data, which can lead to flawed decision-making and have serious impacts on the outcome of a program. This guide will help you appraise your evaluation questionnaires and ensure you’re collecting the right data to truly measure the success of your program.
Tool for clarifying outcomes and determining data requirements
This tool is intended for: ‘unpacking’ program objectives or outcomes and determining the data requirements for monitoring and evaluation of the program against its outcomes. The tool can be used to focus on just one, or both, of the aims described above.
Planning a program evaluation: A practical checklist
The checklist contained in this paper serves as a practical tool that summarises and organises the various aspects that should be considered when establishing a sound and structured program evaluation.
No data, no problem
In the ideal evaluation world, an evaluation occurs in the context of a beautifully planned and executed monitoring and evaluation framework. You have time and resources and oodles of beautiful, relevant, high quality data to inform your evaluation…… But who lives in this ideal world? Oftentimes, you are notified late of the requirement, there’s a tight budget and timeframe, and for the final kicker…. you have no data.
Evaluation data collection matrix
Use this data collection matrix to capture your data collection requirements for your next evaluation. You can use this template as a stand-alone tool or as part of an evaluation plan.
Program Theory and Program Logic: Articulating how your program works
Have you ever noticed how hard it can be to articulate to others exactly what your program is for, and how it works? And how hard it can sometimes be to get internal buy-in and support as a result? In this blog, we show you how to develop a watertight program theory and program logic.
How is your program going… really? Performance monitoring
Monitoring and managing the performance of a program is an integral part of program management. This blog helps you identify the factors you need to consider when developing a performance management framework.
Program evaluation: How to bridge the gap between theory and practice
Program evaluation can be daunting for program managers approaching it for the first time. Rather than being given clear guidance on the how-to’s of program evaluation, newcomers are often expected to deduce program evaluation techniques from dry academic texts hidden behind a wall of baffling jargon.
9 ways to assess your program’s performance
If you’re a program manager for a government entity, you may be spending a lot of your time trying to figure out how to assess your program’s performance in accordance with your organisation’s governance, performance and accountability rules or guidelines.
6 reasons why evaluation is a great opportunity for program managers
While program evaluation might seem a little scary, it actually presents a raft of exciting opportunities for program managers to showcase the successes of their programs and ensure that their teams are performing to its full potential
Managing performance of intangible policy objectives
Many policy interventions are difficult to measure in terms of their impact on for example, the health of society, social cohesion, industry growth or change in community behaviour to name just a few.
What you need to know when designing a new program
If you have been tasked with designing a new program, there are probably a million thoughts and details running through your head. You’re also likely to have competing priorities… it could be that:
Just taken over an existing program? Five quick wins you need right now.
Ready to get started with your new program? Use this simple checklist to identify quick wins you can implement right away.
New to program management? Things you need to know
This is an exciting step in your career, and one where you will have great influence over your program. With that influence comes a need to get up to speed quickly, so you can use your time effectively, and make your mark on the program.
Internal Audit Evaluation
So, is it time to evaluate your internal audit function? The answer is a resounding yes. In a landscape fraught with complexities and uncertainties, a robust internal audit function isn’t a luxury—it’s a necessity.
So how mature is Australia’s governance?
Grosvenor undertakes an annual study into the state of governance in Australia. We see this as part of our contribution to the governance profession and we share our insights and knowledge through speaking engagements. In this annual study, we look at the maturity levels of governance in Australian organisations and identify governance strengths and opportunities for improvement.
Building Better Governance – a DIY Toolkit
The Grosvenor Better Governance DIY Toolkit is an easy to use, logical toolkit of guidance and practical checklists to ensure conformance and compliance while driving performance.
How a business plan template will help your Australian business or government entity
Developing a business plan template is a structured process that involves outlining key components to guide the development of a comprehensive and well-organised document. Here’s a general guide on how to create a business plan template, and how it can benefit any Australian business or government entity. Business Plan Template Development Executive Summary Briefly summarise the key elements of the business plan. Include the business name, mission statement, founders, location, and a snapshot of financial projections. Business Description Provide an overview of the business, its purpose, and the problem it solves. Outline the products or services offered. Market Analysis Define…
What is the best operating model for your Corporate Services function?
Corporate Services functions are responsible for delivering vital infrastructure and services that enable performance of their organisation’s core business functions. They play a crucial role in ensuring that the organisation’s workforce is trained, retained and supported, financial operations are sound, legal and compliance issues are managed, technology systems are functional and secure, and marketing and communications efforts are effective.
What is an Operating Model?
An Operating Model is the blueprint of how an organisation runs its business operations to achieve its strategic objectives and priorities. But why is it important to articulate your Operating Model?
Do the ends justify the means?
And, from now on, with each instance where you feel bending the rules might be necessary, stop, and think…’Could this decision or action I am about to take lead to other decisions or actions others will take? And, if that same decision or action was taken a number of times, or applied to different situations what might the knock-on effect be?
The Grosvenor Better Practice Governance Model
Traditionally, governance is described and measured only in terms of structural elements. Our model contains structural elements and enabling elements that must work together for optimal governance to be achieved and sustainable.
Your Corporate Plan is important, but so are your Business Plans!
Divisional and Branch level Business Plans are not currently a regulatory requirement within the Commonwealth, but this does not mean that they are not important. Such plans are critical to tell an organisations complete and sound performance story.
Wondering why your latest restructure or organisational redesign wasn’t successful?
Organisational redesign is far more than calculating the right number of FTE ‘boxes’ and identifying reporting lines ‘lines’. Whilst that may make it clear who to turn to when you need a remuneration review, it does little to address requirements for workforce and employee wellbeing and sustainability; connection, collaboration and collegiality; talent acquisition and capability development; compliance; and continued improvement and evolution of services and outcomes. Ultimately, these are the factors that will determine your capacity to achieve your mission and strategic priorities.
Six tips to understanding and measuring policy impact
While we’d argue that there has been a marked improvement in the measurement of program and service impacts, challenges still remain when it comes to policy. How to effectively measure the impacts of policy work is a challenging question being faced by evaluators and performance management experts.
The Corporate Plan writing season has arrived!
Reviewing your Corporate Plan may not be at the top of your priority list or at least not something welcomed with open arms.
But now is the time to write/overhaul your Corporate Plan and make it fit-for-purpose for 2022/2023. This will not only help you meet regulatory requirements, but also bring it to the next maturity level of your organisation’s performance culture and management capabilities.
Reflecting on the lessons from crisis management and rapid recovery
There are many different types of crises: natural and human-made disasters, political scandals, terrorism attacks, commercial collapses, global health emergencies. Some crises arrive swiftly, undetected, catching us off-guard. Others we can see coming from a long way off, yet are powerless to avoid them.
PODCAST: Making your public sector Corporate Plan a more engaging, practical and inspiring document.
We’ve just launched our first podcast all about making your public sector Corporate Plan a more engaging, practical and inspiring document.
Preparation is key to communicating in a crisis
As the world faces a crisis the likes of which we’ve never had to encounter on this scale, we are reminded yet again of the importance of good communication at times like these.
Where are you in the program lifecycle?
Being asked to manage a new, or existing, program can seem overwhelming. To help you navigate the world of program management, Grosvenor Public Sector Advisory has developed a series of articles to break down the key activities and tasks you can implement to make your life easier.
The Change Journey
The public sector exists in an atmosphere dominated by change. Regular changes to policy, rapid development of information and knowledge management capabilities and increasing expectations of the public enforce the notion that change is an inherent characteristic of public sector organisations.
Risky business: Why you need a risk management plan
All contracts present financial and operational risks. One of the contract manager’s most important responsibilities is to manage the inherent risks and minimise negative impacts while positioning the organisation to take best advantage of opportunities. Learn why failure to have a Risk Management Plan in place is risky business.
Could my organisation benefit from outsourcing?
Many organisations are facing this, sometimes controversial, question right now. For example, the Federal Department of Human Services is, very publicly, trying to grapple with this question in testing opportunities for outsourcing some or all of its back-of-house processing and payment functions.
Observations of Private Sector Success for Public Sector Property Managers
More and more, large private sector organisations are making the successful change to flexible workplaces, providing Public Sector property managers with compelling case studies on how to improve the effectiveness of their own workspaces
Good governance and strong risk management: Needed more than ever
There have been a number of governance failings in Australian government organisations recently. These were different cases but both ultimately with the same outcome – the fraud of taxpayers and loss of community faith in those organisations.
Persona template for program design
A persona is a fictional character, designed to represent a user or client type. Personas are used to generate deeper understanding of your users’ or clients’ needs, experiences and motivations. Use the template to generate a list of questions and to capture your personas.
Program Theory and Program Logic: Articulating how your program works
Have you ever noticed how hard it can be to articulate to others exactly what your program is for, and how it works? And how hard it can sometimes be to get internal buy-in and support as a result? In this blog, we show you how to develop a watertight program theory and program logic.
Managing performance of intangible policy objectives
Many policy interventions are difficult to measure in terms of their impact on for example, the health of society, social cohesion, industry growth or change in community behaviour to name just a few.
How to avoid a negative performance audit
You can easily avoid a negative performance audit finding through a little bit of preparation and effort. Not only will this save you from a negative audit finding, but there are other spin offs too.
What you need to know when designing a new program
If you have been tasked with designing a new program, there are probably a million thoughts and details running through your head. You’re also likely to have competing priorities… it could be that:
How do you drive employee engagement? By crafting challenges
Tips on getting the right balance between challenge and motivation By Charitee Davies I understand that challenges, when crafted correctly can create huge levels of motivation and engagement. Consulting is hard. There is sometimes a misconception that consultants have it easy. In my experience, really good consultants do an often difficult job. My work consulting to the public sector in Australia and internationally has rarely been easy. At times it has asked a lot of me, and of my family. Long hours, cognitive strain, competing pressures that sometimes lead to stress…you know the deal. So why would anyone sign up…
Reflecting on the lessons from crisis management and rapid recovery
There are many different types of crises: natural and human-made disasters, political scandals, terrorism attacks, commercial collapses, global health emergencies. Some crises arrive swiftly, undetected, catching us off-guard. Others we can see coming from a long way off, yet are powerless to avoid them.
Future of Work – Fireside Chat
Join Associate Director of Grosvenor, Charitee Davies, for a ‘Fireside Chat’ at BiiG 2019, held in Brisbane. Discussing the future of work, and highlighting the importance of address a growing skills gap, as well as our understanding of the current trends in the current workforce, and how this will impact workplaces in the future.
Could my organisation benefit from outsourcing?
Many organisations are facing this, sometimes controversial, question right now. For example, the Federal Department of Human Services is, very publicly, trying to grapple with this question in testing opportunities for outsourcing some or all of its back-of-house processing and payment functions.
What it takes to successfully establish your primary health care workforce profile
A comprehensive profile of the primary health care workforce in your region is an essential input for effective workforce planning. But compiling the necessary data and keeping it up to date is easier said than done!
The key to effective stakeholder engagement
Every day, organisations communicate with a wide range of internal and external stakeholders in every aspect of their operations. However, when analysing our clients’ stakeholder engagement approaches, it becomes evident that efforts to engage with stakeholders often occur in an ad-hoc and rather visceral manner.
How do you drive employee engagement? By crafting challenges
Tips on getting the right balance between challenge and motivation By Charitee Davies I understand that challenges, when crafted correctly can create huge levels of motivation and engagement. Consulting is hard. There is sometimes a misconception that consultants have it easy. In my experience, really good consultants do an often difficult job. My work consulting to the public sector in Australia and internationally has rarely been easy. At times it has asked a lot of me, and of my family. Long hours, cognitive strain, competing pressures that sometimes lead to stress…you know the deal. So why would anyone sign up…
You didn’t win your budget bid – what now?
If your budget is not approved it’s important to take constructive steps to understand why it was rejected and what actions can be taken next. Here are some next steps you could consider.
You won your budget bid. Now it’s time to start planning.
By following these steps, you can ensure that your approved budget is effectively utilised and managed to achieve your program or project outcomes.
Internal Audit Evaluation
So, is it time to evaluate your internal audit function? The answer is a resounding yes. In a landscape fraught with complexities and uncertainties, a robust internal audit function isn’t a luxury—it’s a necessity.
The ABCDs of Public Sector trends and priorities in 2024
Join us on this insightful journey as we delve into each facet of the ABCDs, exploring how these trends intersect and synergise to create a blueprint for a responsive, efficient, and inclusive public sector.
So how mature is Australia’s governance?
Grosvenor undertakes an annual study into the state of governance in Australia. We see this as part of our contribution to the governance profession and we share our insights and knowledge through speaking engagements. In this annual study, we look at the maturity levels of governance in Australian organisations and identify governance strengths and opportunities for improvement.
Building Better Governance – a DIY Toolkit
The Grosvenor Better Governance DIY Toolkit is an easy to use, logical toolkit of guidance and practical checklists to ensure conformance and compliance while driving performance.
How a business plan template will help your Australian business or government entity
Developing a business plan template is a structured process that involves outlining key components to guide the development of a comprehensive and well-organised document. Here’s a general guide on how to create a business plan template, and how it can benefit any Australian business or government entity. Business Plan Template Development Executive Summary Briefly summarise the key elements of the business plan. Include the business name, mission statement, founders, location, and a snapshot of financial projections. Business Description Provide an overview of the business, its purpose, and the problem it solves. Outline the products or services offered. Market Analysis Define…
Evaluating AI-enabled programs
We need to understand how the technology works, not only to evaluate it, but to be part of the ethical safeguards surrounding its proper use.
5 signs you are ready to evaluate
Are you ready to evaluate? These are the five questions that you need to ask yourself to assess whether you are ready to evaluate: What – What is the background and context of the program and what will be the use of information and evaluation outcomes? Why – Why are you conducting the evaluation and why this point in time? How – Will this be an internal or external evaluation and what time and resources will you need? When – What are the timeframes for conducting the evaluation activities including milestones and deliverables? You – Do you have the right…
Designing rigorous M&E Frameworks in less than a week
How to design a M&E Framework in a few days
Template for Monitoring and Evaluation Framework
An easy to use, interactive, fill it in as you go, template to help you develop your M&E Framework.
Monitoring and Evaluation Framework Template
The Grosvenor Monitoring and Evaluation Template document outlines the key factors to take into account when performing M&E activities.
What is the best operating model for your Corporate Services function?
Corporate Services functions are responsible for delivering vital infrastructure and services that enable performance of their organisation’s core business functions. They play a crucial role in ensuring that the organisation’s workforce is trained, retained and supported, financial operations are sound, legal and compliance issues are managed, technology systems are functional and secure, and marketing and communications efforts are effective.
What is an Operating Model?
An Operating Model is the blueprint of how an organisation runs its business operations to achieve its strategic objectives and priorities. But why is it important to articulate your Operating Model?
Do the ends justify the means?
And, from now on, with each instance where you feel bending the rules might be necessary, stop, and think…’Could this decision or action I am about to take lead to other decisions or actions others will take? And, if that same decision or action was taken a number of times, or applied to different situations what might the knock-on effect be?
Evaluation Capacity and Culture
Building evaluation culture is all about shaping the way an organisation thinks and talks about evaluation as a key component to improvement and innovation. Our evaluation maturity model has 10 segments we believe each organization needs to focus on to uplift overall evaluation capability and maturity. The model can be used as a guide in identifying the priority areas to focus on in building evaluation culture and maturity.
Top 10 Public Sector Consulting firms
Grosvenor is super proud and humbled to have been recognised in the Top 10 Public Sector solutions provider in APAC for 2023 by CIO Review.
What should my sample size be?
It is very easy to say you need to ‘collect data from a sample’, but what does this really mean? How many people should you be engaging with to collect something meaningful? Question no more! We’ve put together some quick and easy ‘rules of engagement’ to help you understand what your sample size needs to be.
AI in the public sector – 5 benefits and 5 limitations
While there are significant potential benefits of AI for the public sector, there is also a need to proceed with caution where human judgement cannot be replicated (at this point in time) and where there is a lack of quality data.
Are you trying to solve a problem but feel like you are just going around in circles?
Are you trying to solve a problem but feel like you are just going around in circles? Have you ever thought you solved a problem, but nothing really changed? Chances are you aren’t solving the right problem.
The Grosvenor Better Practice Governance Model
Traditionally, governance is described and measured only in terms of structural elements. Our model contains structural elements and enabling elements that must work together for optimal governance to be achieved and sustainable.
Your Corporate Plan is important, but so are your Business Plans!
Divisional and Branch level Business Plans are not currently a regulatory requirement within the Commonwealth, but this does not mean that they are not important. Such plans are critical to tell an organisations complete and sound performance story.
What does Married At First Sight tell us about public policy?
What does Married at First Sight teach us about public policy?
The good news is that you don’t need to marry risk. Assessing risk is a valuable and integral tool to delivering effective policy. Don’t let it get carried away with itself (like the contestants on the show).
Wondering why your latest restructure or organisational redesign wasn’t successful?
Organisational redesign is far more than calculating the right number of FTE ‘boxes’ and identifying reporting lines ‘lines’. Whilst that may make it clear who to turn to when you need a remuneration review, it does little to address requirements for workforce and employee wellbeing and sustainability; connection, collaboration and collegiality; talent acquisition and capability development; compliance; and continued improvement and evolution of services and outcomes. Ultimately, these are the factors that will determine your capacity to achieve your mission and strategic priorities.
Is your Corporate Plan compliant with PGPA Rule 16EA? Use this Corporate Plan Compliance Checklist
Is your Corporate Plan compliant with PGPA Rule 16EA (Performance measures for Commonwealth entities) and better practice? To assist you in your assessment, we have provided a selection of Grosvenor’s better practice criteria for Section 16EA in an interactive document.
Six tips to help you adapt to the new program management environment
Regardless of whether you’ve just inherited a program, established something new or are trying to work out where your program fits in this new environment, we’re here to help you break it down.
Six tips to understanding and measuring policy impact
While we’d argue that there has been a marked improvement in the measurement of program and service impacts, challenges still remain when it comes to policy. How to effectively measure the impacts of policy work is a challenging question being faced by evaluators and performance management experts.
Making the most of your community voice
It is no secret that social programs are all about the community – whether designing, delivering or evaluating a program we’re all working to improve the lives of, or outcomes for, populations in a particular area or sector. In recognition of this, it is critical that the views of program stakeholders are captured at all stages of the program lifecycle.
The Corporate Plan writing season has arrived!
Reviewing your Corporate Plan may not be at the top of your priority list or at least not something welcomed with open arms.
But now is the time to write/overhaul your Corporate Plan and make it fit-for-purpose for 2022/2023. This will not only help you meet regulatory requirements, but also bring it to the next maturity level of your organisation’s performance culture and management capabilities.
Reflecting on the lessons from crisis management and rapid recovery
There are many different types of crises: natural and human-made disasters, political scandals, terrorism attacks, commercial collapses, global health emergencies. Some crises arrive swiftly, undetected, catching us off-guard. Others we can see coming from a long way off, yet are powerless to avoid them.
How to put evaluation results into action: Prioritise for maximum impact
The way evaluators develop, test and present recommendations has a huge impact on how improvements will finally manifest (if at all). Good recommendations and improvement opportunities identified during an evaluation are those that can be put into action. To maximise the impact and value of each evaluation, it is critical that program managers aren’t left asking ‘what next’ once the final report is delivered.
How to put evaluation results into action: Plan and communicate for maximum impact
Improvement opportunities are only useful if you know what to do with them – both evaluators and program managers must have clarity around how each recommendation and improvement can, or should, be implemented.
How to put evaluation results into action: Encourage the use of findings beyond the final report
It’s easy to fall into the trap of thinking the evaluators’ job is over once the final report is submitted. In terms of the adoption of improvement opportunities and application of findings, this is basically akin to an evaluator saying “Over to you now! Good luck!”. The evaluator’s job is not over once the final report is submitted!
Advanced Spend Analytics to Drive Procurement Reform – A Webinar
Watch our Procurement lead, Dr. Stefan Gassner talks through our work with a past client of ours, City of Sydney, around ‘advanced spend analytics to drive procurement reform’.
Grosvenor has developed a capability framework that can be used to review and assess the evaluative culture of any organisation, learn how you can benefit using our capability model by downloading our guide.
What is negative program theory and why should you use it?
Most people developing their program logics and program theory focus almost exclusively on how the targeted outcomes can be achieved.
PODCAST: Making your public sector Corporate Plan a more engaging, practical and inspiring document.
We’ve just launched our first podcast all about making your public sector Corporate Plan a more engaging, practical and inspiring document.
Preparation is key to communicating in a crisis
As the world faces a crisis the likes of which we’ve never had to encounter on this scale, we are reminded yet again of the importance of good communication at times like these.
Predictive policy: the new frontier in government
It is a reality that businesses are increasingly using predictive analytics to achieve their outcomes – in marketing, pricing strategies and improving operations. Likewise, governments are also turning to data and AI to develop more timely, targeted and relevant policy for citizens. The increase in data-driven decision making and predictive analytics is palpable.
Making the tough decisions about your program – nobody likes a dilemma!
How will decisions get made? Who is ultimately responsible? There’s a lot to think about. Fortunately, there are multiple things you can do to simplify and bring clarity to this process, ensuring that your decision making is both efficient and effective (it’s a win-win!).
Four building blocks for a people-centric government
Program managers know that focussing on customers and effective stakeholder engagement are key to great policy and program delivery. But there are often organisational barriers to implementing effective participatory processes.
Future of Work – Fireside Chat
Join Associate Director of Grosvenor, Charitee Davies, for a ‘Fireside Chat’ at BiiG 2019, held in Brisbane. Discussing the future of work, and highlighting the importance of address a growing skills gap, as well as our understanding of the current trends in the current workforce, and how this will impact workplaces in the future.
The highs and lows of program management – it’s a rollercoaster!
Unless you’re exceptionally lucky, you’ve probably realised that life sometimes doesn’t go to plan. The same is true of Program Management – no matter how well you plan you’re likely to experience both highs and lows along the way.
Where are you in the program lifecycle?
Being asked to manage a new, or existing, program can seem overwhelming. To help you navigate the world of program management, Grosvenor Public Sector Advisory has developed a series of articles to break down the key activities and tasks you can implement to make your life easier.
Are you prepared for the workforce of the future?
“Tracking, monitoring and managing the skills and capabilities of the workforce can be problematic, especially with a view to positioning the workforce for the nature and types of future work.”Do any of the five statements below sound familiar in your agency? If so, you are not alone. Most government agencies are grappling with these exact problems when trying to address the future of work.
Breaking bad news
By their nature, program evaluations seek to determine if a program is working. Which means that, in reality, the answers are not always going to be positive.
What is program evaluation?
But for many of us, the art of program evaluation can seem a bit of a mystery. What is it and what is it for? More importantly, how do I do it well?
DIY M&E: A step-by-step monitoring and evaluation framework guide
An integral part of understanding how well your program has performed is having a monitoring and evaluation framework (M&E framework) and applying it to the specific context of your program.
The Change Journey
The public sector exists in an atmosphere dominated by change. Regular changes to policy, rapid development of information and knowledge management capabilities and increasing expectations of the public enforce the notion that change is an inherent characteristic of public sector organisations.
Risky business: Why you need a risk management plan
All contracts present financial and operational risks. One of the contract manager’s most important responsibilities is to manage the inherent risks and minimise negative impacts while positioning the organisation to take best advantage of opportunities. Learn why failure to have a Risk Management Plan in place is risky business.
Why your benchmarking project will fail
Benchmarking can offer meaningful insights into relative performance and help identify learnings for improvement. So why do so many organisations fail at this important activity?
Could my organisation benefit from outsourcing?
Many organisations are facing this, sometimes controversial, question right now. For example, the Federal Department of Human Services is, very publicly, trying to grapple with this question in testing opportunities for outsourcing some or all of its back-of-house processing and payment functions.
Observations of Private Sector Success for Public Sector Property Managers
More and more, large private sector organisations are making the successful change to flexible workplaces, providing Public Sector property managers with compelling case studies on how to improve the effectiveness of their own workspaces
Good governance and strong risk management: Needed more than ever
There have been a number of governance failings in Australian government organisations recently. These were different cases but both ultimately with the same outcome – the fraud of taxpayers and loss of community faith in those organisations.
What it takes to successfully establish your primary health care workforce profile
A comprehensive profile of the primary health care workforce in your region is an essential input for effective workforce planning. But compiling the necessary data and keeping it up to date is easier said than done!
DIY Program Evaluation Kit
This kit was produced to give Program Managers an easy to read and understand guide. We explain the principles while walking you through an example program that demonstrates how to apply the techniques in practice
The key to effective stakeholder engagement
Every day, organisations communicate with a wide range of internal and external stakeholders in every aspect of their operations. However, when analysing our clients’ stakeholder engagement approaches, it becomes evident that efforts to engage with stakeholders often occur in an ad-hoc and rather visceral manner.
Types of program evaluation
Program evaluation can be confusing. Not only are there different types of program evaluation, but different people use different terms to mean different things – or the same thing! (As if there wasn’t enough confusion already!)
Tools for planning program evaluation: Evaluation Framework
One of the most important tools you will come across in program evaluation is an evaluation plan. Put simply, an evaluation plan is the step-by-step project plan for a specific evaluation project.
How to craft KPIs that boost Service Provider Performance
I’m not sure if my service contractor is really doing what they say they’re doing.”, “How do I prove the success of my service contract?”, “What options do I have to enhance my service provider’s performance?” Sound familiar?
Program logic templates
A program logic is simply a graphical portrayal of your theory that is succinct and easy to understand. Your program logic can take the form of words, diagrams, tables, or a combination of all three. Program logics are often (but not always) captured in one page, and are typically divided into inputs, outputs and outcomes.
Persona template for program design
A persona is a fictional character, designed to represent a user or client type. Personas are used to generate deeper understanding of your users’ or clients’ needs, experiences and motivations. Use the template to generate a list of questions and to capture your personas.
Organisational evaluation plan template
This template is intended to capture the evaluation requirements across an organisation each year or over a period of years.
Monitoring and evaluation: Step by Step Guide
Use this guide to kick start the development of your M&E framework.
How to design evaluation questionnaires to gather meaningful data
Poorly designed Program Evaluation questionnaires can lead to wasted time and erode stakeholder confidence. Worse, they can result in faulty data, which can lead to flawed decision-making and have serious impacts on the outcome of a program. This guide will help you appraise your evaluation questionnaires and ensure you’re collecting the right data to truly measure the success of your program.
Tool for clarifying outcomes and determining data requirements
This tool is intended for: ‘unpacking’ program objectives or outcomes and determining the data requirements for monitoring and evaluation of the program against its outcomes. The tool can be used to focus on just one, or both, of the aims described above.
Planning a program evaluation: A practical checklist
The checklist contained in this paper serves as a practical tool that summarises and organises the various aspects that should be considered when establishing a sound and structured program evaluation.
No data, no problem
In the ideal evaluation world, an evaluation occurs in the context of a beautifully planned and executed monitoring and evaluation framework. You have time and resources and oodles of beautiful, relevant, high quality data to inform your evaluation…… But who lives in this ideal world? Oftentimes, you are notified late of the requirement, there’s a tight budget and timeframe, and for the final kicker…. you have no data.
Evaluation data collection matrix
Use this data collection matrix to capture your data collection requirements for your next evaluation. You can use this template as a stand-alone tool or as part of an evaluation plan.
Program Theory and Program Logic: Articulating how your program works
Have you ever noticed how hard it can be to articulate to others exactly what your program is for, and how it works? And how hard it can sometimes be to get internal buy-in and support as a result? In this blog, we show you how to develop a watertight program theory and program logic.
How is your program going… really? Performance monitoring
Monitoring and managing the performance of a program is an integral part of program management. This blog helps you identify the factors you need to consider when developing a performance management framework.
Program evaluation: How to bridge the gap between theory and practice
Program evaluation can be daunting for program managers approaching it for the first time. Rather than being given clear guidance on the how-to’s of program evaluation, newcomers are often expected to deduce program evaluation techniques from dry academic texts hidden behind a wall of baffling jargon.
9 ways to assess your program’s performance
If you’re a program manager for a government entity, you may be spending a lot of your time trying to figure out how to assess your program’s performance in accordance with your organisation’s governance, performance and accountability rules or guidelines.
6 reasons why evaluation is a great opportunity for program managers
While program evaluation might seem a little scary, it actually presents a raft of exciting opportunities for program managers to showcase the successes of their programs and ensure that their teams are performing to its full potential
Managing performance of intangible policy objectives
Many policy interventions are difficult to measure in terms of their impact on for example, the health of society, social cohesion, industry growth or change in community behaviour to name just a few.
10 excuses not to evaluate your program
Announcing an evaluation requirement generates two kinds of responses: enthusiastic, embracing the opportunity to recognise achievements or resistant and full of excuses
How to avoid a negative performance audit
You can easily avoid a negative performance audit finding through a little bit of preparation and effort. Not only will this save you from a negative audit finding, but there are other spin offs too.
What you need to know when designing a new program
If you have been tasked with designing a new program, there are probably a million thoughts and details running through your head. You’re also likely to have competing priorities… it could be that:
Just taken over an existing program? Five quick wins you need right now.
Ready to get started with your new program? Use this simple checklist to identify quick wins you can implement right away.
New to program management? Things you need to know
This is an exciting step in your career, and one where you will have great influence over your program. With that influence comes a need to get up to speed quickly, so you can use your time effectively, and make your mark on the program.
We're thrilled that you have come back to visit. Looking for a business solution?
We are all about sharing our expertise to help you and your organisation be the best it can be.
Thanks for signing up for our free resources. We are all about sharing our expertise to help you and your organisation be the best it can be.