Iconic Australian business reengages internal customers
In this case study Grosvenor had to go back to basics and help this iconic Australian business to reengage with internal customers after the first attempt to outsource failed.
In this case study Grosvenor had to go back to basics and help this iconic Australian business to reengage with internal customers after the first attempt to outsource failed.
With over 100 regional locations to plan for, the centralised property team of this government department needed to understand what the business’s long-term plans were to enable proper planning for their limited capital budgets.
Large complex contract relationships require high-quality management skills and high-quality performance measures. Even with the best intentions parties can often find themselves at loggerheads when assessing performance. With over two decades of experience, Grosvenor works with clients to ensure contracts and contract relationships are performing.
Museum Victoria manages a wide range of services for some of Melbourne’s most significant cultural attractions including the Melbourne Museum, Scienceworks and the world heritage listed Royal Exhibition Building. Some of the most visited public locations in the state, the successful management of the cleaning, grounds and waste management services at these sites is of critical importance to our client’s reputation.
Changes to funding arrangements, increased competition for students, digitisation and the trend towards more collaborative industry relationships are presenting a challenge to traditional structures and service delivery models. Grosvenor completed a review that equipped BPD with a comprehensive understanding of best practice in the Facilities Management sector, as well as the key challenges and opportunities identified.