Our Service Delivery Improvement capabilities include:

Efficiency and effectiveness reviews

Workflow and business process modelling

Process optimisation/

Better practice assessment and benchmarking

Red-tape and complexity reduction

Systems analysis

Technology readiness

Case Studies

Understanding the priorities of our Victorian veterans

Grosvenor delivered the Victorian veterans’ sector review to the Victorian Veterans Council (supported by the Victorian Department of Premier and Cabinet) to provide a current assessment of the Victorian veterans’ sector, and inform the Council’s strategic planning for the future.

ACT Policing | Workforce Design

Two recently integrated teams lacked collaboration to meet required outcomes. Grosvenor was engaged to design a workforce structure that took into account the unique and complex culture of our client. Our workforce design solution achieved exceptional results due to our continuous focus on collaboration at each step of the project, with the objective of forming trust and confidence with the project team and affected stakeholders.

National health program administration review

Following a crucial change to the delivery of a national health program and the imminent expiry of the current funding agreement, an Australian Government department engaged Grosvenor to conduct a review of the Program. As a result of this review, the Department is now equipped with the right information to confidently make decisions about the future administration of the Program initiative.

Insights & Resources

Reflecting on the lessons from crisis management and rapid recovery

There are many different types of crises: natural and human-made disasters, political scandals, terrorism attacks, commercial collapses, global health emergencies. Some crises arrive swiftly, undetected, catching us off-guard. Others we can see coming from a long way off, yet are powerless to avoid them.

Managing performance of intangible policy objectives

Many policy interventions are difficult to measure in terms of their impact on for example, the health of society, social cohesion, industry growth or change in community behaviour to name just a few.

9 ways to assess your program’s performance

If you're a program manager for a government entity, you may be spending a lot of your time trying to figure out how to assess your program’s performance in accordance with your organisation’s governance, performance and accountability rules or guidelines.

DIY Program Evaluation Kit

DIY Program Evaluation Kit

In "Plain English"

Not sure how to monitor your program’s performance?

Don’t know where to start to judge whether your program is on track?

A monitoring and evaluation framework is an integral part of understanding how well your program is performing.

It helps you set out and record the activities you need to complete to assess your program’s performance over time to assess whether your program is on the right track.

We created this M&E framework guide to help you build your own. The guide gives you the right structure and useful explanation of what is typically required in each section

Download our comprehensive guide to build an M&E framework for your own program today.