Peter has significant experience in procurement and reviewing program and service delivery arrangements, with recent experience in most of the large Australian Government agencies. His expertise lie in: reviewing and evaluating government programs and service delivery, benchmarking and implementing better practices, performance management frameworks and development of service delivery models, staffing structures and processes. Peter also has extensive experience in procurement frameworks, best practice and processes.
"I am proud to lead a company full of quality thinkers who deliver quality outcomes for our clients. The proof is in the pudding! We have the happiest clients with the industry’s highest Net Promoter Score; a reflection of our commitment to service and business excellence. We have happy staff, high retention rates and an Employer of Choice award, and strong growth as a result. Quality thinking is all about understanding the client’s need first and foremost, leveraging Grosvenor’s knowledge base, applying true critical thinking to find the best solution and exceeding expectations. "