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ADVISORY FOR THE PUBLIC SECTOR

Public sector solutions designed for real‑world implementation

Public sector leaders face increasing pressure to deliver, adapt and demonstrate value. We help government organisations set clear direction, design operating models that work in practice, strengthen internal capability and govern with confidence when it matters most.

Strategy & Performance

Clear, practical strategies and performance frameworks that help public sector leaders set direction, prioritise effort and track what matters.

  • Strategy facilitation & Co-design
  • Strategy development and refresh
  • Corporate planning
  • Performance frameworks and measurement
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Organisational Review & Transformation

Designing and delivering operating models, structures and change that translate strategy into real‑world service delivery across teams, divisions and organisations.

  • Organisational design
  • Operating model design
  • Process design & optimisation
  • Implementation design and support
  • Change management
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Workforce & Capability

Building the workforce capability, leadership and role clarity needed to sustain change and deliver outcomes with confidence.

  • Capability frameworks
  • Workforce planning and design
  • Leadership and executive capability
  • Program and project capability uplift
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Governance & Assurance

Modern governance and assurance systems that strengthen oversight, manage risk and enable confident decision-making.

  • Governance framework design and review
  • Board and committee effectiveness reviews
  • Integrated assurance design
  • Risk management and controls uplift
  • Program and portfolio assurance
  • Policy, decision-making and accountability frameworks
  • Governance for transformation and major reform
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What makes us different

Our public sector advisory brings senior experience, practical delivery and genuine partnership.

We believe in a proud and purposeful public sector and focus on strengthening what already works. Our teams bring deep public sector experience and work directly with you to deliver outcomes that matter for communities.

We work alongside leaders to design organisations, operating models and governance arrangements that can be implemented and sustained. Our advice is practical, grounded in context and supported by senior practitioners who roll up their sleeves and lead the work day-to-day.

Our work is evidence-led and defensible. We combine research, data and lived public sector experience so organisations can demonstrate value, make confident decisions and deliver outcomes that stand up to scrutiny.

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Government teams call us in when

  • The organisation has a “direction”, but people interpret it differently and delivery stalls
  • Priorities compete, capacity is stretched, and leaders need a clear sequence of what matters most
  • Roles, decision rights and accountabilities are unclear, and work slows into duplication or escalation
  • An operating model looks fine on paper, but interfaces, handoffs and governance break in practice
  • A program, reform or service is under scrutiny, drifting off track, or carrying reputational risk
  • Performance reporting exists, but it does not drive action, confidence or control
  • delivery pressure is rising, and leaders need experienced, calm support that reduces load, not adds to it
  • you want a responsive senior team who works in partnership, transfers capability, and does not disappear after the “kick-off”
  • independent assessment or assurance is needed to provide transparency, manage risk, and strengthen confidence with stakeholders

How we work

  • We get to the root cause, not just the symptoms
  • We co‑design with executives and frontline teams so solutions fit reality
  • We move at pace without losing rigour, especially in high‑scrutiny environments
  • We staff senior practitioners on the work, not just oversight
  • We use evidence, data and practical judgement to help you make defensible calls
  • We design for adoption, then support implementation so change embeds
  • We transfer capability, tools and ways of working so you keep improving after we leave

What you get

  • A clear direction your leaders and teams can repeat and act on
  • Relief from delivery fog, with priorities sequenced and trade‑offs made explicit
  • Stronger decision‑making through clear accountability, governance and control
  • Fewer surprises, with better visibility of performance, risk and delivery confidence
  • Practical operating models and processes that work day-to-day, not just in documentation
  • Stronger leadership confidence during change, scrutiny and competing demands
  • Reduced pressure on internal teams, with senior support that scales up or down as needed
  • Capability, tools and governance that endure well beyond the engagement

Industries we work in

Health & Human Services

We support health and human services systems across federal and state health departments, Primary Health Networks, hospitals and health services, aged care, disability, mental health and community services, and agencies responsible for commissioning, provider oversight and population‑level outcomes.
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Regulation, Integrity and Oversight

We work with regulators and oversight bodies operating under high scrutiny, including economic, safety, environmental and technical regulators, integrity and accountability agencies, statutory decision-makers, licensing and compliance bodies, and organisations responsible for assurance and independent oversight.
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Justice, Emergency and Public Safety

We support justice and public safety systems, including courts and tribunals, police, corrections and youth justice agencies, fire and emergency services, disaster response and recovery functions, and organisations operating with statutory independence and high operational risk.
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Transport and Infrastructure

We work across transport and infrastructure systems, partnering with transport departments, public transport authorities and infrastructure delivery agencies responsible for planning, governing and delivering long-life public assets, major capital programs and regionally focused infrastructure that supports access, connectivity and economic development.
Culture and Team Building Intervention

Environment, Climate and Natural Resources

We support agencies working environment, climate and natural resource management, including environmental protection authorities, land and water agencies, agriculture and biosecurity bodies, climate adaptation and transition programs, and sustainability and energy-related initiatives.
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Education, Skills and Workforce Systems

We support agencies across education, skills and workforce systems, including agencies focused on early childhood, schools, tertiary education and vocational training, departments and agencies leading labour market programs, workforce reform and system stewardship.
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Talk to our experts without ego

Meet Grosvenor key Public Sector Team Members

Public Sector Advisory Lead

Sarika Bhana

Associate Director

Master of Arts in Organisational Psychology, University of Witwatersrand, Prince 2 Project Management (Foundation)

Sarika has comprehensive expertise across organisational transformation elements specialising in strategy, operating models, organisational design and development, business process re-engineering and change management. She has led numerous strategy and culture sessions and governance initiatives.

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Governance Expert

Charitee Davies FGIA

Associate Director

Masters Strategic Psychotherapy and Clinical Hypnotherapy Grad. Dip. Auditor/Lead Auditor (Performance, Quality, Environment, Safety, Risk, HACCP), Diploma Quality Management, Cert IV Risk Management, Cert IV Environmental Management, Cert IV Training & Workplace Assessment

Charitee brings 25 years of experience leading major reforms and transformations within the public sector, and an extensive background in complex consulting assignments across government and large enterprises.

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Chris Robertson

Associate Director

BLArch, BEng (Biomedical)(Hons 1)

Chris' areas of expertise are in strategic design and review, be it an organisational review, program evaluation, commercial strategy or operating model design.

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Ashleigh Fitzgerald

Senior Manager

Bachelor of Laws (Hons), Bachelor of International Studies, Diploma of Languages (French), Graduate Diploma in Legal Practice, Cert IV Training and Education, Cert in Engagement

Ashleigh continues to offer value to the public sector through previous experience in both the South Australian and Victorian Governments across various roles ranging from policy and research to public engagement.

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More Staff

Public Sector Case Studies

Zero Emission Vehicle (ZEV) market analysis and roadmap

Grosvenor was engaged to conduct a comprehensive review of current and future research and development (R&D) into Zero Emission Vehicles (ZEV), with a specific focus on light commercial vehicles used by the client in its forest management activities. Key considerations included the phase-in timelines for ZEVs in Australia and the investigation of global best practices across allied sectors such as emergency services, land management, and mining, to assess the adoption of emerging ZEV technologies.

Governance, Audit, Policy framework and assurance reviews

Through comprehensive reviews and improvements, Grosvenor has significantly strengthened SafeWork's assurance, governance and evidence-based decision-making capabilities, ensuring better workplace safety and regulatory compliance.

Supporting Workforce Development in the Mental Health Sector

Grosvenor was engaged to evaluate a new workforce initiative aimed at increasing university student placements within the mental health sector - focusing on addressing stigma associated with working in the sector and promoting mental health careers.

program assurance governance review

Program assurance review supports long term success

To support the long-term success of the National COVID-19 Vaccine Program, Grosvenor developed a comprehensive Assurance Cycle. This cycle was designed to proactively monitor and manage risks, track progress, and ensure consistent alignment with program objectives.

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Public Sector Insights and Resources

Service Design for Government Agencies

If you’ve ever thought: “This makes sense on paper, but not in practice", then Designing Better Public Services: A practical guide to service design for government agencies is for you. Start designing services that truly deliver.

Six Lessons from Unsuccessful Transformations​

Transformation is not a checklist. It is a leadership commitment to shaping the future of your organisation with intent, clarity and resilience. Here are six lessons from the frontlines of transformation.

The New Priorities for the APS: Governance, Design, and Capability 

The next decade will test the resilience of Australia’s public sector organisations more than ever. As demands grow and resources are reduced, three priorities stand out: governance, organisational design, and capability.

Everyday Ethics Report: How Public Servants Navigate Ethical Grey Zones

Everyday Ethics dives into how to navigate ethical decision-making in your daily work – and what that means for leadership, culture, and accountability.

MORE PUBLIC SECTOR INSIGHTS

Frequently Asked Questions

Public sector programs often underperform due to unclear objectives, weak governance structures, insufficient capability to implement change, and poor alignment between strategy and delivery. In many cases, success measures are not defined early or are not consistently tracked.

Public sector advisory helps reduce these risks by strengthening program design, governance, and performance accountability from the outset.

Government agencies improve service delivery by redesigning operating models, clarifying accountability, strengthening performance measurement, and improving cross-agency coordination.

Effective improvement typically requires:

  • Clear service definitions and outcomes
  • Robust performance frameworks
  • Data-driven decision-making
  • Capability uplift across delivery teams

Advisory support helps translate these improvements into practical, implementable changes.

The most effective program evaluations assess both outcomes and implementation effectiveness, not just outputs. This includes analysing whether the program achieved its intended policy goals, delivered value for money, and met stakeholder expectations.

Strong evaluations typically combine:

  • Quantitative performance data
  • Qualitative stakeholder insights
  • Benchmarking against comparable programs
  • Cost-effectiveness and efficiency analysis

Independent advisory input improves objectivity and credibility of findings.

Governance and accountability improve when decision rights, reporting structures, and performance expectations are clearly defined and actively monitored.

Key mechanisms include:

  • Clear roles and responsibilities across teams and committees
  • Structured reporting and assurance frameworks
  • Transparent performance tracking
  • Strong risk and issue escalation pathways

Public sector advisory supports agencies to design and embed these frameworks into everyday operations.

Government agencies typically engage advisory consultants when they are:

  • Undertaking major reform or transformation programs
  • Experiencing performance or delivery challenges
  • Required to complete independent program evaluations
  • Restructuring departments or operating models
  • Seeking assurance for high-risk or high-value initiatives

Early engagement is critical to ensure governance and evaluation are built into program design, not added later.

Public sector advisory consultants help government agencies improve performance, governance, and service delivery through structured analysis, design, and implementation support.

This can include:

  • Program and policy evaluation
  • Organisational and operating model design
  • Governance and accountability frameworks
  • Service delivery improvement
  • Capability and workforce development
  • Data-driven performance analysis

The focus is on delivering practical, implementable improvements – not just reports.

Common challenges include increasing demand for services, constrained budgets, workforce capability gaps, complex cross-agency delivery, and rising expectations for transparency and measurable outcomes.

Many agencies also face legacy systems and structures that are not designed for modern service delivery needs.

Public sector advisory helps address these challenges through structured reform and evidence-based decision-making.

Public sector advisory differs from general consulting because it operates within a framework of public accountability, legislation, and policy alignment.

Unlike private sector consulting, success is measured by:

  • Public value creation rather than profit
  • Policy alignment and compliance
  • Transparency and auditability
  • Long-term societal outcomes

This requires deep experience in government systems, governance, and public accountability environments.

Advisory consultants reduce risk by strengthening program design, embedding governance structures, identifying delivery risks early, and ensuring clear accountability across stakeholders.

They also support:

  • Independent assurance and review
  • Structured risk identification and mitigation
  • Performance monitoring frameworks
  • Clear escalation and decision pathways

This reduces the likelihood of cost overruns, delays, or failed implementation.

Successful transformation programs are those that align strategy, governance, capability, and execution from the beginning.

They typically include:

  • Clearly defined outcomes and success measures
  • Strong executive sponsorship and governance
  • Realistic implementation planning
  • Ongoing performance tracking and adjustment
  • Capability uplift across affected teams

Public sector advisory helps ensure these elements are integrated and sustained throughout delivery.

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Whether you are looking to get more out of your projects, are interested in collaboration or would like to talk about joining the Grosvenor team, please get in touch.