Public sector leaders must set direction across complex organisations, prioritise competing demands and demonstrate value under scrutiny. Our Strategy and Performance services clarify intent, align priorities and establish performance frameworks delivered by senior practitioners who stay close to the work from design through delivery and work directly with your executives and leadership teams.
Structured executive and leadership workshops that clarify direction, test assumptions and align priorities across portfolios and functions.
Development or refresh of corporate, divisional or functional strategies that respond to policy intent, reform agendas and organisational context.
Practical corporate and business planning that connects strategic intent to delivery, accountabilities and performance expectations, informed by our evaluation insights into what works in practice.
Design of outcomes, benefits and performance frameworks that enable consistent measurement, reporting and decision- making, strengthened by our deep evaluation expertise in outcomes, logic models and evidence standards.
Governance and reporting arrangements that support oversight, course correction, and confident executive decision-making
“I loved the team - we purposely chose to use a provider who would push our limits and think outside the box, and I would say that the team did exactly that. We loved the contemporary offer to the requirements, which was just what we needed”
“"The team were just great to work with, kept it fun and professional, focused us when we needed it but gave us the space to think and ensure we knew what we were trying to achieve. They ran the day brilliantly. Awesome many thanks."”
“We really could not have done it without Grosvenor. Our world of cyber security is so busy and fast we couldn't get the time to start the pre-work needed to even get going. Sarika and Sopohie understood our unique needs and really developed something bespoke for us.”
“It's hard a fairly big impact on us. We are carrying on the work based on the findings from the planning day. It's given us a framework for discussion a to do list for next steps, which we are chipping away at.”
An Organisational/Industrial Psychologist by trade, she has over 11 years in management consulting under her belt, with more than 9 of those focused on the public sector.
Her experience spans various industries including transport, emergency management, construction, service delivery and human settlements, conservation and tourism, environmental preservation and climate change, correctional services and justice, education, financial services and insurance.
She has also worked across federal, state (NSW, Queensland, and Victoria) and local government/municipalities. Sarika has worked predominantly in South Africa and Australia, applying better practice across industries.
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The client required assistance in creating a complete set of effective corporate-level KPIs. Together with the Department, Grosvenor’s team was able to develop a number of internally supported KPIs that focus on mission-critical functions. Adopting a collaborative and consultative approach assisted our client’s understanding of how to develop appropriate and effective corporate-level performance indicators in line with better practice.
Grosvenor was engaged to conduct a comprehensive review of current and future research and development (R&D) into Zero Emission Vehicles (ZEV), with a specific focus on light commercial vehicles used by the client in its forest management activities. Key considerations included the phase-in timelines for ZEVs in Australia and the investigation of global best practices across allied sectors such as emergency services, land management, and mining, to assess the adoption of emerging ZEV technologies.
Grosvenor was engaged to assess the economic and financial viability of the rate cap mechanism, administration, and processes, as required by the Local Government Act 1989. The review aimed to determine the appropriateness and effectiveness of the rate cap mechanism and included a process evaluation, providing findings and recommendations to ensure the framework’s continued relevance and potential need for amendments.
A local council was experiencing increasingly low levels of community satisfaction with the services across the organisation, and particularly with its Statutory Planning Services unit. A very vocal community was dissatisfied with the customer service of the statutory planning unit, raising concerns that the team's service delivery was not citizen-centric
If you’ve ever thought: “This makes sense on paper, but not in practice", then Designing Better Public Services: A practical guide to service design for government agencies is for you. Start designing services that truly deliver.
I’m not sure if my service contractor is really doing what they say they're doing.”, “How do I prove the success of my service contract?”, “What options do I have to enhance my service provider’s performance?” Sound familiar?
Every day, organisations communicate with a wide range of internal and external stakeholders in every aspect of their operations. However, when analysing our clients’ stakeholder engagement approaches, it becomes evident that efforts to engage with stakeholders often occur in an ad-hoc and rather visceral manner.
Strategy and performance in the public sector refers to how government organisations set direction, allocate resources, and measure whether policies, programs, and services are delivering intended outcomes. It connects strategic planning with performance measurement and accountability.
Strategy execution is difficult because public sector organisations operate in complex environments with competing policy priorities, constrained budgets, shifting political direction, and multiple accountability layers. Many agencies also struggle to translate strategy into operational decisions and measurable outcomes.
Strategy defines what an organisation aims to achieve and why. Performance management measures how effectively those objectives are being delivered. In government, performance management includes KPIs, reporting frameworks, evaluation, and continuous improvement systems.
Public sector performance is measured using a combination of indicators such as program outputs, service delivery metrics, outcome measures, and qualitative evaluations. Effective performance systems align KPIs directly with strategic objectives and policy outcomes rather than just activity tracking.
Strategies often fail due to weak alignment between strategy and operational delivery, fragmented accountability, lack of clear ownership, insufficient capability, and disconnected performance reporting systems. In many cases, strategy exists at an executive level but is not embedded in day-to-day decision-making.
A performance framework is a structured system that defines how government agencies measure, monitor, and report progress against strategic objectives. It typically includes KPIs, reporting cycles, governance structures, and evaluation mechanisms aligned to policy outcomes.
Alignment is achieved by ensuring strategic objectives cascade into measurable performance indicators, embedding accountability at all organisational levels, and integrating performance data into decision-making processes. Strong alignment ensures strategy is operationalised rather than treated as a standalone planning exercise.
Performance measurement enables transparency and accountability by demonstrating how public funds are being used and whether programs are achieving intended outcomes. It supports decision-making, parliamentary reporting, and public trust.
Common challenges include over-reliance on input/output metrics, inconsistent data quality, fragmented reporting systems, lack of meaningful outcome measures, and limited integration between strategy, risk, and performance frameworks.
Improvement requires aligning strategy with measurable outcomes, simplifying performance frameworks, strengthening governance and accountability, and embedding performance insights into operational decision-making and continuous improvement cycles.
Whether you are looking to get more out of your projects, are interested in collaboration or would like to talk about joining the Grosvenor team, please get in touch.
