Public sector leaders operate in environments of high accountability, scrutiny and risk. When governance and assurance arrangements are unclear or fragmented, decision-making slows and delivery confidence erodes. The PSA team strengthens oversight, accountability and assurance at organisation, divisional and team level, enabling leaders to make confident, defensible decisions and maintain control across complex environments.
Design and review of governance frameworks — including ecosystem mapping, authority structures, delegations and decision rights — tailored to organisations, divisions or teams.
Reviews that assess governance maturity, decision cadence and performance, strengthening the effectiveness of boards, committees and leadership groups.
Design of assurance mapping, Three Lines models, combined assurance frameworks and coordinated assurance planning that improve visibility and control across all levels.
Enhancement of risk frameworks, appetite and tolerance settings, controls effectiveness and risk governance, ensuring clarity and accountability throughout the organisation.
Gateway reviews, health checks, delivery confidence assessments and benefits oversight that support programs and portfolios of any size or complexity.
Design of policy governance models, statutory and regulatory governance, and executive accountability structures that strengthen transparent and consistent decision-making.
Oversight, assurance and decision‑making support that enables confident delivery and risk management through significant organisational, divisional or team‑level change.
“Very open and honest working relationship. A lot of positive collaboration and very responsive.”
“The collaborative approach with Chris in particular was excellent. He managed his relationship with our Manager Safety in a way that allowed for us to input in to the process throughout, and adjust and amend the program at times that were important (eg. following the news that Ag Vic were joining us). The recommendations have been designed in a meaningful way and the slide pack is a professional and easy to read piece of work.”
“Grosvenor Team has been great at listening , getting to know the business need and then producing high quality products.”
“Charitee's ability to come to terms quickly and accurately with what was needed/wanted. Although I have a background in management at a strategic level and operational level, my knowledge and experience in performance management is not great. In this regard I have very much appreciated the technical expertise/methodology she has imparted over the course of the project. I am confident that what Grosvenor have achieved thus far, will contribute significantly to ACWA's future progress.”
Charitee brings over 25 years of experience leading major reforms and transformations within the public sector, and an extensive background in complex consulting assignments across government and large enterprises.
Charitee has extensive experience in a wide range of organisational review and improvement disciplines, including leading large scale change and transformation projects.
As a former Australian Public Servant, having held roles at the SES Bands 1 and 2, Charitee’s success is characterised by high level critical thinking, genuine stakeholder engagement, complex problem solving and future-state design.
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Through comprehensive reviews and improvements, Grosvenor has significantly strengthened SafeWork's assurance, governance and evidence-based decision-making capabilities, ensuring better workplace safety and regulatory compliance.
There was a need for a strong assurance framework to ensure effective governance, mitigate risks, and enhance program oversight. The Department sought to achieve these objectives while enabling capability uplift in assurance practices and aligning with compliance requirements.
Grosvenor developed a practical Probity & Governance framework including guidelines that addressed three essential elements of good governance for the Commonwealth Government Department.
Grosvenor was engaged to provide advice, assistance and support for the review and strengthening of governance at SafeWork SA. This included independent review and making recommendations about the strategies, policies and governance of five critical systems within the SWSA.
The 2025 Grosvenor Annual Governance Study, Governance in the Decade of Disruption, reveals the rankings of the top 10 global challenges reshaping effective governance. These insights paired with two included governance tools will help boards and executives prioritise their efforts.
The Grosvenor Better Governance DIY Toolkit is an easy to use, logical toolkit of guidance and practical checklists to ensure conformance and compliance while driving performance.
The Grosvenor Governance Model is the best practice 2-part model that has been developed over the course of many governance assignments. The principles that support this model come from the Australian National Audit Office and the Australian Public Service Commission. This model is completely scalable; from team or project level to organisation level, to complex inter-jurisdictional arrangements.
Grosvenor undertakes an annual study into the state of governance in Australia. We see this as part of our contribution to the governance profession and we share our insights and knowledge through speaking engagements. In this annual study, we look at the maturity levels of governance in Australian organisations and identify governance strengths and opportunities for improvement.
Governance and assurance refers to the systems, structures, and processes that ensure government agencies are making decisions effectively, managing risk appropriately, and delivering outcomes with accountability and transparency. It combines oversight, controls, and independent review mechanisms.
Governance and assurance are critical because public sector organisations are responsible for managing public funds, delivering essential services, and meeting legislative and policy obligations. Strong governance ensures accountability, while assurance provides confidence that systems and controls are working effectively.
Governance refers to how decisions are made and controlled. Risk management focuses on identifying and managing uncertainty. Assurance provides independent confidence that governance and risk processes are working as intended. Together, they form an integrated accountability system.
Assurance is the process of providing confidence to senior leaders, boards, and stakeholders that systems, controls, and processes are operating effectively. It often involves internal audits, performance reviews, independent assessments, and governance reporting.
Common challenges include unclear decision rights, fragmented accountability structures, duplication of oversight processes, inconsistent risk reporting, and governance frameworks that have evolved over time without deliberate redesign.
A governance framework is a structured system that defines roles, responsibilities, decision-making processes, escalation pathways, and oversight mechanisms within a public sector organisation. It ensures accountability and supports consistent, transparent decision-making.
Assurance improves decision-making by providing senior leaders with reliable, independent information about performance, risk, and control effectiveness. This enables better prioritisation, earlier identification of issues, and more confident investment and policy decisions.
Frameworks often fail due to over-complexity, duplication of reporting lines, lack of ownership, poor integration with operational decision-making, and insufficient alignment between governance structures and actual delivery models.
Strengthening governance and assurance requires clarifying accountability, simplifying governance structures, aligning assurance activities to risk and decision points, and ensuring governance is embedded into operating models rather than treated as a compliance layer.
Internal audit provides independent, objective evaluation of governance, risk management, and control systems. It acts as a key assurance mechanism that helps leadership understand whether organisational systems are effective and where improvements are needed.
Whether you are looking to get more out of your projects, are interested in collaboration or would like to talk about joining the Grosvenor team, please get in touch.
