Strategy & Design

What you need to know when designing a new program

What you need to know when designing a new program

If you have been tasked with designing a new program, there are probably a million thoughts and details running through your head. You’re also likely to have competing priorities… it could be that:

Program Theory and Program Logic: Articulating how your program works

Program Theory and Program Logic: Articulating how your program works

Have you ever noticed how hard it can be to articulate to others exactly what your program is for, and how it works? And how hard it can sometimes be to get internal buy-in and support as a result? In this blog, we show you how to develop a watertight program theory and program logic.

Persona template

Persona template

A persona is a fictional character, designed to represent a user or client type. Personas are used to generate deeper understanding of your users’ or clients’ needs, experiences and motivations. Use the template to generate a list of questions and to capture your personas.

Program Evaluation & Assurance

What is program evaluation?

What is program evaluation?

But for many of us, the art of program evaluation can seem a bit of a mystery. What is it and what is it for? More importantly, how do I do it well?

9 ways to assess your program’s performance

9 ways to assess your program’s performance

If you're a program manager for a government entity, you may be spending a lot of your time trying to figure out how to assess your program’s performance in accordance with your organisation’s governance, performance and accountability rules or guidelines.

Types of program evaluation

Types of program evaluation

Program evaluation can be confusing. Not only are there different types of program evaluation, but different people use different terms to mean different things – or the same thing! (As if there wasn’t enough confusion already!)

Workforce Capability & Health

What it takes to successfully establish your primary health care workforce profile

What it takes to successfully establish your primary health care workforce profile

A comprehensive profile of the primary health care workforce in your region is an essential input for effective workforce planning. But compiling the necessary data and keeping it up to date is easier said than done!

Could my organisation benefit from outsourcing?

Could my organisation benefit from outsourcing?

Many organisations are facing this, sometimes controversial, question right now. For example, the Federal Department of Human Services is, very publicly, trying to grapple with this question in testing opportunities for outsourcing some or all of its back-of-house processing and payment functions.

The key to effective stakeholder engagement

The key to effective stakeholder engagement

Every day, organisations communicate with a wide range of internal and external stakeholders in every aspect of their operations. However, when analysing our clients’ stakeholder engagement approaches, it becomes evident that efforts to engage with stakeholders often occur in an ad-hoc and rather visceral manner.

Efficiency & Effectiveness Reviews

How to avoid a negative performance audit

How to avoid a negative performance audit

You can easily avoid a negative performance audit finding through a little bit of preparation and effort. Not only will this save you from a negative audit finding, but there are other spin offs too.

How is your program going… really? Performance monitoring

How is your program going… really? Performance monitoring

Monitoring and managing the performance of a program is an integral part of program management. This blog helps you identify the factors you need to consider when developing a performance management framework.

How to craft KPIs that boost Service Provider Performance

How to craft KPIs that boost Service Provider Performance

I’m not sure if my service contractor is really doing what they say they're doing.”, “How do I prove the success of my service contract?”, “What options do I have to enhance my service provider’s performance?” Sound familiar?

Advanced Analytics

Why your benchmarking project will fail

Why your benchmarking project will fail

Benchmarking can offer meaningful insights into relative performance and help identify learnings for improvement. So why do so many organisations fail at this important activity?

Tool for clarifying outcomes and determining data requirements

Tool for clarifying outcomes and determining data requirements

This tool is intended for: ‘unpacking’ program objectives or outcomes and determining the data requirements for monitoring and evaluation of the program against its outcomes. The tool can be used to focus on just one, or both, of the aims described above.

How to design evaluation questionnaires to gather meaningful data

How to design evaluation questionnaires to gather meaningful data

Poorly designed Program Evaluation questionnaires can lead to wasted time and erode stakeholder confidence. Worse, they can result in faulty data, which can lead to flawed decision-making and have serious impacts on the outcome of a program. This guide will help you appraise your evaluation questionnaires and ensure you’re collecting the right data to truly measure the success of your program.